About Paul Davis:Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by Firs Service Corporation, a global leader in the rapidly growing real estate services sector. (More information about Paul Davis can be found at www.PaulDavis.com) The Restoration Project Supervisor is responsible for managing residential and commercial reconstruction projects and ensuring growth and development of subcontractors. The Restoration Project Supervisor is responsible for a successful completion of the project on time and within budget.Description
On call work will be required 3-4 times a year for a week
Participate in job reviews and monitoring of pipeline movement
Establish and adhere to project schedules
Visit job sites throughout the life cycle of the job
Develop and maintain a well-qualified pool of sub-contractors and vendors
Ensure all work by the Sub Contractors and Paul Davis employees is done following company safety procedures and professional standards
Collect all necessary documentation at the close of the job
Follow-up with the customer throughout life cycle of job
Maintain customer satisfaction as determined by completed satisfaction surveys
Responsible for being the first contact with on call
Responsibility for adhering to the PDO Health & Safety Program
Participate in local company efforts to be the "expert" in the industry
Maintain contact/relationships with key customers
Seek alliances to improve performance
Support staff in key client situations and events
Meet or exceed compliance to Carrier Program Service Level Agreements
Meet or exceed property owner expectations for communication and service
Meet and maintain Net Promoter Score minimum monthly average pf 60
Close the Loop 100% of the time with 24 hours
Competency - Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of our main operating systems; RMS and
Customer Service Skills
Communication skills
Typing skills
Administration skills
Ability to learn and operate our primary operating systems
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to work in a team environment and develop staff
Ability to coordinate multiple jobs within the same time frame
Ability to operate our main operating systems
Ability to pass maintain an acceptable background check and motor vehicle record check
Stress Management and Composure
Maintain a level of confidentiality
Required Education and Experience
Bachelor's Degree or equivalent industry experience
Two plus years' experience in restoration or construction as a Project Supervisor, Lead, Foreman
Preferred Education and Experience
Industry Certifications (IICRC and Lead)
Experience as a Construction Supervisor
Physical Requirement
Must be able to stay in a stationary position up to 50% of the time
The person in this position needs to frequently move about a customer job site (indoors and outdoors)
Occasionally ascends and descends a ladder to service customer sites
Constantly positions self to move about job sites
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Occasionally operates a computer and other office productivity machinery, such as calculator, fax machine, copy machine and computer printer
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers over the phone and face to face
Occasionally will lift up to 60lbs
Ability to safely operate a company vehicle
Work Environment
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employee will be exposed to outdoor weather conditionsTravel This position will require local travel to jobs sites (40 miles radius). Must have a valid drivers license