Benefits:
Bonus based on performance
Employee discounts
Wellness resources
COMPANY DESCRIPTION
Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.
The location will be at The Walk, a retail complex in Newport Beach at 2135 Westcliff Drive, Suite 100, Newport Beach, CA 92660.
ESSENTIAL DUTIES & RESPONSIBILITIES:
We’re seeking a dynamic Sales Coach to support our front desk and team members in effectively converting leads, memberships, and package sales. This role is ideal for someone who excels in B2C consultative sales, team motivation, and in person customer engagement. The Sales Coach will work closely with studio management to improve close rates, train staff in best practices, and drive consistent revenue growth.
Coach and motivate team members to meet and exceed sales goals for memberships and service packages.
Conduct 1:1 and small group sales training sessions focusing on consultative selling, upselling, and objection handling.
Work alongside the front desk team, assess performance and provide constructive feedback.
Collaborate with management to create sales scripts, incentive programs, and effective follow up systems.
Track and analyze sales performance metrics; recommend improvements and share insights regularly.
Maintain a strong understanding of Pause Studio’s services, packages, and client journey.
Support in client facing sales, ensuring a premium and personalized experience.
Help with partnership outreach to promote local collaborations and support events
Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.
ESSENTIAL SKILLS
Minimum 3+ years of B2C sales experience, ideally in health, fitness, or wellness environments, sales management preferred
Proven track record in meeting or exceeding individual and team sales goals.
Strong interpersonal and communication skills, with the ability to coach diverse team personalities.
Strong customer service and troubleshooting skills
Excellent communication skills
High School Diploma required, college education preferred
COMPETENCIES
Enjoy interacting with others, co-workers and guests.
Passionate about physical and mental fitness, wellness and recovery
Manage a variety of responsibilities at the same time and achieving results on time
Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations
Demonstrate high levels of organization and attention to detail
Multitask with ease in energy filled, high pressure environment
Keep up-to-date on knowledge specific to Pause
Demonstrate a willingness to take on new challenges, responsibilities, and assignments
PHYSICAL REQUIREMENTS/ENVIRONMENT:
Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching
Frequent repetitive movements.
Requires close, distance, peripheral vision and depth perception
Continuous exposure to moderate noise
Frequent walking and standing on hard surfaces
Frequent movement, lifting or carrying of weight up to 50 pounds
Occasional use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners
POSITION TYPE
Part time hourly Performance bonus Must be 21 years old HOURS NEEDED TO FILL ARE: Any availability including weekends and flexibility for closing shifts.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.