Job Description

POSITION SUMMARY:

The NOC Engineer 2 role is ideal for job seekers looking for a fast pace work environment that will put their skills to the test.    

A NOC Engineer 2 designs, implements, and troubleshoots diverse networks used to support Pavlov Media customers.  

PRIMARY RESPONSIBILTIES:

• Leadership

• Train and mentor new Pavlov Media field technicians 

• Train and mentor new Pavlov Media NOC technicians

• Lead and manage internal project initiatives

• Share information and provide feedback to internal teams on a consistent basis

• Assist with upkeep on network documentation and product training materials

• Ensure that network quality meets Pavlov Media standards

• Serve as an escalation point for all network related issues

• Customer Service

• Maintain a customer first attitude to ensure customer satisfaction

• Maintain personal relationships and good communication with property staff, clients, and sub-contractors 

• Provide remote support to field technicians.

• Assist with resident escalations.

• Escalate site outage issues to appropriate parties and communicate outages with customers and property staff

• Field all calls, emails, and work orders from Pavlov Media HQ

•  

• Technical Ability

• Understand network diagrams and technical manuals.

• Demonstrate effective troubleshooting skills and the ability to use them.

• Troubleshoot network routers, switches, and wireless equipment.

• Troubleshoot video head ends, receivers, amps, and dishes.

• Monitor and analyze protocol communication to determine issues.

• Assist in design reviews for the new technologies.

• Coordinate upgrades and replacement of equipment at locations.

• Work with Pavlov Media construction teams to deploy infrastructure solutions

• Provides technical, procedural, and product guidance to field technicians and contractors.

DESIRED SKILLS:

• “Customer First” service-oriented approach
• Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines
• High-level communication skills: professional communication, demeanor, and appearance
• Time management and multitasking abilities
• Reliable and responsible team player
• Ability to communicate effectively both verbally and written
• Strong analytical and problem-solving skills 
• Adaptable and participative in positive, continual changes in process or procedures
• Understanding of network standards, such as TCP/IP 
• Strong knowledge of routers, switches, wireless, fiber optics and other technical devices used in networks
• Strong knowledge of video solutions from DISH Network and DirectTV
• Ability to install and troubleshoot fiber optic transmitters
• Strong knowledge of GPON network architecture
• Strong knowledge of video encryption protocols
• Strong knowledge of IPTV architectures
• Strong knowledge of video plant components
• Strong knowledge of IoT components 
• Ability to troubleshoot RF issues on a video network
• Proficiency with Microsoft Windows (7, 8 or 10) Macintosh

EXPERIENCE REQUIREMENTS AND POSITIVES:

• Desired Majors: Bachelor’s degree in related field is desired but not required.
• Seven (7) years of experience designing and troubleshooting LAN configurations.
• Seven (7) years of experience designing and troubleshooting 802.11 Wireless configurations.
• Seven (7) years of experience designing and troubleshooting WAN configurations.
• Three (3) years of successful deployment and project management experience.
• Routing Protocol Experience: BGP, IS-IS, OSPF, EIGRP, RIP, EVPN, VPN, MPLS, IPIP, and others… 
• Switching Protocol Experience: VLANs, Spanning Tree, VxLAN, Q-in-Q, LLDP, ARP, port isolation, and others…
• Other Experience: DNS, DHCP, SNMP, RADIUS, 802.11, WISPr, SSH, Telnet, NAT, ACL, and others…