Job Description

We are a growing and busy pet hotel seeking an experienced and efficient Receptionist who can multitask while keeping a friendly smile for our clients and furry guests. The Receptionists are the heart of the pet hotel and key to creating first and lasting impressions. We are looking for someone who LOVES dogs/cats, who is passionate about working, likes customer interaction, and who believes in continuing education and that keeping up with industry trends is a priority.

Work for a family-owned and operated company that cares about each of our team members! Build relationships with friendly customers and temperament tested dogs! Applicants must: Be available to start ASAP Be 18 years of age or older Have the ability to positively interact and handle all sizes and breeds of dogs (We do NOT breed restrict) and we have lots of huskies and doodles. Enjoy interacting with customers in a fast paced environment, have great communication skills, be detail oriented, be able to type a minimum of 60 wpm, able to multi-task, computer literate, have excellent phone skills, and of course, enjoy working with animals! Have a minimum of 2-3 years administrative or Vet receptionist experience. Have a reliable means of transportation and flexible availability. Be a US Citizen or authorized to work in the US The candidate is comfortable with the following: *cleaning up after dogs and cats only if accidents in lobby, responsible for maintaining clean storefront windows with regards to fingerprints *knowledgeable with products and services in the animal industry *experienced with client communication *works well with others and can communicate easily *loves animals and has a strong work ethic *must be comfortable around all kinds of dogs big/small *must be a team player *Valid Driver's License required Teamwork and a positive attitude are a must in our facility. We hold ourselves to high standards and deliver outstanding customer service and we’re looking for a Receptionist who embodies this philosophy. PLEASE NOTE: If interested in the position, please have ready your resume to bring in during your interview. This job entails hard work. If you feel that you are a good applicant for this job opportunity please email us your resume and tell us why you believe that you are the right candidate for this job opportunity. Please inform us of any schedule constraints and your salary expectations. Part-time ok! Experience is preferred! Competitive pay for well-qualified applicants. Serious applicants only, please. Must live locally and have dependable mode of transportation. A more detailed look into the receptionist’s duties are described below:

When working the front desk you need to be able to greet the Guest and attend to whatever their needs are ie deliver a tour, confidently answer questions regarding services, adoptions, checking in/out a pet, etc. There are several instances where people will call in to check on their dog or cat and ask them how they are doing, you need to provide accurate and friendly customer service. Sometimes there are medications involved that you will need to keep track of. Some of our Clients have medical issues that we need to be very aware of and update the owner as soon as any issue arises, if and when they do. We also need to be very mindful of those issues and keep a watchful eye on them as well as the tracking of medications given throughout the course of the stay of the Client. You will also need to be able to fill out paperwork accurately so the front is communicating what needs to be done accurately to the back. You will need to be able to use Atlantis which is the software we use to track our clients and appointments (you will get trained on this) You will be in charge with making the reservations for the company. The front desk is a very important part of Paw Hills and handles a lot of different things so there will be a lot to keep under control. You are basically the glue that keeps the machine running smoothly.

Job Type: Full-time Job Location: Agoura Hills, CA

Required education: High school or equivalent

Required experience: 2-3 years administrative or vet receptionist experience Required license or certification: Driver's License