Job Description

WHAT WE DO: Revenue Operations is at the heart of delivering scalable and agile infrastructure and tools for our growing sales team and driving results for our 15,000+ customers. We use data and technology to exceed customer and company goals and support critical business functions. We focus on driving sales automation, process and productivity, customer success, and revenue growth through automation and optimization.

WHAT YOU DO: We are seeking a Salesforce.com Business Analyst. In this role you will be responsible for:

• Assessing build requests that arise (due to technical complexity or time constraints) to be addressed by Senior Salesforce.com Administers. Document user stories with sufficient detail for Senior Admins to accept work by meeting with business partners– decomposing work processes, requirements, etc. and as work is completed supervise process of user testing and acceptance
• Facilitating the operation of a broader Salesforce.com team by being the team’s Jira administer. Provide reporting and analysis via Jira for company leaders regarding team performance (priorities, backlog, throughput, etc.). Additionally, under direction of VP of Revenue operations, facilitate team meetings and processes needed to set priorities, review work, etc.
• Possibility of managing a Junior Salesforce.com Administer

DAY-IN-THE-LIFE: As our Salesforce.com Support Manager and Business Analyst, a typical day may include the following…

• Meet with the Junior Salesforce.com Administer to review the status of the previous day’s support requests
• Help Junior Salesforce.com Administer identify support requests that are outside his / her technical capabilities and that require transfer to the team of Senior Salesforce.com Administers
• Prioritize and resolve support requests / Salesforce.com configurations and – as capacity and capabilities allow – directly assume responsibility for build requests
• Review build requests with Senior Salesforce.com Administers, identifying those that require detailed support to document business requirements
• Meet with business partners to understand and document build request requirements, using various techniques to deconstruct requests, document business processes, and match needs to Salesforce.com capabilities
• Work with team leadership to configure Jira to meet the team’s needs, monitor Jira backlog, and analyze data in Jira for company leadership

FIRST YEAR IN ROLE:

• Month 3: You will have developed a solid understanding of our tool stack. You will have completed the configuration of our Jira tool used to track help desk and build stories. You will have met with all functional representatives in the business who submit review user stories from their respective areas, developed relationships and developed an understanding of their principle pain points. You will have rolled out new reporting giving business partners visibility into their requests and will have established procedures to ensure that stakeholders are prioritizing their requests.
• Month 6: Having been through multiple detailed business requirements definitions exercises for complicated user stories, you will have established a solid understand of our business processes and how they are enabled in SFDC and other elements of the technology stack. Your development of procedures to ensure that user stories are being properly prioritized, tracked, and communicated will be complete and well accepted by business partners.
• Month 12: Along with your teammates, you will be able to look at both the processes you have established to manage and document built requests, and the output of the work (measured in the size of the outstanding backlog, user satisfaction of the configuration of the system, response time for our users), and know that you have contributed to the creation of a world class go-to-market tech stack.

Qualifications

EXPERIENCE:

• Organizational skills needed to facilitate processes across senior business partners, requestors of support, and Salesforce.com team members properly maintain a clean backlog and set of priorities
• Business / process analysis skills needed to document business requirements, and sufficient understanding of Salesforce.com to build processes within Salesforce.com system capabilities – and to facilitate communication between business users and the technical Salesforce.com team

Minimum qualifications:

1. Bachelor’s Degree
2. 3 years experience as a Salesforce.com admin or a comparable amount of experience as a business analyst. In the case of experience in a business analyst role, relevant exposure to Salesforce.com or a demonstrated history of Salesforce.com self-learning (certifications, etc.) is required
3. Exposure to Jira is a plus but must at least have sufficient technical acumen to become a Jira administer

SKILLS:

• Self-motivated with a track record of continuous learning.
• Strong problem-solving skills and the desire to improve processes and actively drive opportunities to resolution without supervision.
• The ability to navigate ambiguity and prioritize effectively under pressure in a fast paced dynamic structure
• Demonstrable ability to build effective partnerships with business owners and technical partners.
• Report building and KPI tracking.

TOOLS:

• Primarily operating in Salesforce and Jira
• 3rd party applications and integrations include DocuSign, Chili Piper, Tableau, Jira, & Confluence

Additional Information

HIRING PROCESS: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Recruiter Screen
2. Video interviews with a couple members of the team
3. Final video interview with Hiring Manager
4. Hiring decision

BENEFITS & PERKS – THE HIGHLIGHTS:

All around an awesome culture where together we strive to pursue excellence every day, create customer value and compete to win (and lose!) as a team.

As part of our culture of transparency and commitment to employee engagement, we have a number of programs and resources such as:

• Regular virtual company meetings
• Table for 4 Executive conversation
• Pulsing tools for continuous conversations to drive your own performance and career
• Strengths-based ip designed to help you engage with your peers and manager supported through a program called StandOut
• Access to top-notch learning courses for all employees through LinkedIn Learning
• And we are constantly re-evaluating how our employees can be successful at work!

The more standard benefits include:

• Flexible Paid Time Off policy – most employees average around 3 weeks per year
• 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• Amazing medical/dental/prescription coverage offering with 3 different plans to fit your unique needs, helping you take control of your health including a plan that is 100% company-paid for employee premiums
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Teladoc, and Talkspace
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Competitive, Paid Parental Leave program
• 401k with company match

EQUAL OPPORTUNITY EMPLOYER: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.