Job Description
WHAT WE DO: Customer Success (CS) Operations is at the heart of driving results for our 8000+ customers. We use data and technology to exceed customer and company goals and support critical business functions. We focus on driving customer success, impacting revenue, and building scalable business processes through automation, optimization of engagement models and tools, business intelligence reporting, and CS enablement.
WHAT YOU DO: We are seeking a CS Operations Analyst to partner with teams across the organization to provide visibility into the performance of the business and provide real time data informed insights that drive value based decisions. This role will directly support executive leadership through business intelligence analysis and reporting and build a foundation of company wide data accessibility.
DAY-IN-THE-LIFE: As a CS Operations Analyst, a typical day may include the following…
FIRST YEAR IN ROLE:
Qualifications
EXPERIENCE:
SKILLS:
TOOLS:
Additional Information
MEET YOUR MANAGER: This role reports to Jason Parrish, Senior Director Customer Success Operations. After spending 15 years in consulting and a few more in industry, Jason came to PayScale for the opportunity to make an impact in a fast-paced SaaS business. He is motivated by solving complex problems and creating a team environment where people are empowered to take ownership of challenges and deliver results.
HIRING PROCESS: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.
Recruiter Screen
Hiring Manager Phone Interview
Onsite interview with the team
Hiring decision
BENEFITS & PERKS – THE HIGHLIGHTS:
EQUAL OPPORTUNITY EMPLOYER: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.