Benefits:

401(k)

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Payment Services Specialist Seeking a skilled Payment Services Specialist to join our team. The ideal candidate will have strong communication skills, an understanding of billing and accounting principles and an understanding of credit and debit. Effective in problem solving, analyzing payment performance and reconciling account statements. Experience with CRM usage, knowledge of debt settlement processes.

Responsibilities:

Handle daily calls to and from customers to address and resolve payment issues

Manage pipeline of assigned clients

Adjust monthly ACH payments to align with client's ability to pay

Maintain and update accounts for accurate record keeping

Use of CRM to review notes and alerts regarding clients

Ability to provide estimates and exact payoff amounts

Review documents uploaded in CRM or email inboxes

Thoroughly explain transactions listed on monthly account statements

Other duties as assigned to address payment services needs

Requirements:

Experience as a Payment Services agent or similar role in debt settlement industry

Knowledge of debt settlement processes

Familiarity use of CRM software for tracking and monitoring clients

Ability to engage in effective customer service interactions

Effective communication and problem-solving skills

Ability to calculate figures for accurate payments

Compensation: $19.00 - $25.00 DOE

Benefits:

401(k)

Dental insurance

Health insurance

Opportunities for advancement

Paid time off