Dispute Resolution Specialist

Experience with dispute resolution for Fortune 500 customer accounts; investigating and researching claims, deductions, or disputes to determine validity in a timely fashion is highly desired for this role. This is a high volume environment and experience is best suited from similar environments. This is not a front end collections role.

Intermediate to Advanced level Excel experience is required for this role.

Job Description:
The Account Dispute Specialist/Credit & Collections Analyst will serve as the primary customer contact for the dispute/credit & collections, customer service and cash application functions of an assigned portfolio. This position will manage the customer base in a positive manner and will help the department reach its cash collection and DSO goals. The Dispute Resolution/Credit & Collections Analyst will be responsible for the credit and collection efforts, as directed by the Manager of Credit and Collections to ensure the proper account coverage across the delinquent portfolio and provide daily feedback on unresolved issues. The position reports to the Supervisor of Credit and Collections.

Job Responsibilities

• Responsible for dispute resolution/collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.
• Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods.
• Analyze customer invoices to ensure contract terms and conditions are being followed.
• Cash applications and adjustments to specific accounts as provided by Treasury backup.
• Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around.