Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The Payment Operational Support Manager supports operational functions for electronic payment schemes (Wires, ACH, RTP) and Payment Reconciliation. The Manager will work with business partners across the organization to deliver HSBC’s strategic vision. This role requires knowledge of US Payments including Financial Markets Utilities (FMUs) utilized such as FEDwire, CHIPS, EPN, and RTP, as well Payment Investigation

The role will hold most or all of these responsibilities:

• Overseeing BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to Payment Services for all payment schemes

• Identifying efficiencies, management of daily workflow of both onshore and offshore teams, and serving as a Subject Matter Expert

• Lead/participate in projects and testing with key stakeholders including Product, LOBs, Technology etc.

• Must be able to effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies and enhancing client journeys

• Analysis of internal accounts and Key Performance Indicators to identify potential risk items

For this role, HSBC targets a fixed pay range between $75,900 and $113, 800.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Banking and Payment knowledge: Wires, ACH, RTP (Faster Payments) and Payment Investigations

• Familiarity with lean/Operational Excellence methodologies and involvement of embedding tools to partners and processes

• Self-motivated and strong time management and organizational skills with excellent interpersonal, verbal/presentation and written communication skills

• Problem solving and risk management experience with strong computer and software skills

• Understand Payment Services Operations as well as the end-to-end systemic structures and functionality of the processing/investigation platforms and related operational service activities of the business

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.