Payroll Support Specialist / Administrative

Global Performance Optimization Center Program Specialist 

Position Summary

MCPC is seeking a highly organized and proactive GPOC Program Support Specialist to support our client’s Global Performance Optimization Center (GPOC). This role involves program coordination, proposal support, scheduling, cost tracking, and operational assistance for a 24/7 service environment.

Key Responsibilities

• Support GPOC programs and projects across global locations.
• Generate service metrics reports and presentations.
• Drive simplification, productivity, and service improvement initiatives.
• Track training requirements and certifications for GPOC operations staff.
• Maintain shared online storage and manage document workflows.
• Collaborate with internal teams to generate cost estimates and support RFQs.
• Handle requisitions, cost tracking, and bill payments.
• Create and monitor purchase orders and resolve payment discrepancies.
• Manage scheduling for 24/7 operations and coordinate meetings.
• Support payroll processing for non-standard shifts.
• Assist with engineering financials including charge numbers and forecasts.
• Coordinate building maintenance and vendor communications.
• Plan and execute customer conferences and meetings.

  Qualifications

• Strong organizational, communication, and interpersonal skills.
• Experience in customer service and cross-functional collaboration.
• Proficiency in Microsoft Office Suite.
• Familiarity with procurement and financial tracking systems is a plus.

Work Schedule

Standard hours are Monday through Friday, 8:00 AM to 5:00 PM. Occasional off-hours and weekend support may be required to accommodate 24/7 operations. Schedule flexibility is available to offset non-standard hours.

Reporting & Location

This position reports to the Senior Manager of GPOC Operations and is based in Erie, PA. Hybrid or onsite work arrangements may be considered.