Job Description

Paysign is looking for upbeat, enthusiastic Customer Care Representatives (CCR) to join our growing team! CCRs will interact with customers and clients via inbound calls, outbound calls, email and chat for to resolving customer issues with products or services. Paysign believes in best in class customer service. Our team is focused on one-call resolution and always making sure the customer is satisfied.

ESSENTIAL FUNCTIONS

• Answer inbound telephone calls from customers and clients regarding products and services.
• Make outbound telephone calls to customers and clients regarding products and services.
• Maintain call performance and call quality goals.
• Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
• Work independently and as part of a team to provide best in class customer service
• Conduct side-by-sides with new and existing employees.
• Enter data quickly and accurately with high attention to detail.
• Verify all callers to ensure security.
• All other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required.
• Must be 18 years of age.
• Outstanding customer service and communication skills
• Excellent written and oral skills
• Computer literacy and keyboard typing skills
• Proficiency in Microsoft Office Suites

PREFERRED QUALIFICATIONS

• College and/or professional training preferred.
• Bilingual preferred – English/Spanish.
• One year of customer service experience.

Company Description

Paysign (NASDAQ: PAYS) is a payments and processing service provider delivering customized end-to-end solutions to individuals and companies in multiple industries. We offer prepaid and debit card programs to corporations to use in order to pay, reward, motivate and engage their clients, customers and employees. We are driven by a passion to supply payment solutions that help our partners grow and succeed.