The Renaissance Baltimore Harborplace Hotel is seeking a PBX Operator to join our team. In this role, you will manage the hotel’s telephone system and serve as the central communication hub by answering, directing, and relaying calls, messages, and guest requests in a timely and professional manner. Responsibilities include coordinating wake-up calls, providing guest information, and communicating with departments such as housekeeping and engineering using phone, radio, and computer systems. This position handles both internal and external calls to ensure seamless guest service and may also provide support to the front desk as needed. Strong communication, computer skills, and the ability to remain calm and professional in a fast-paced environment are essential. Responsibilities: • Call Management: Answer, screen, and transfer all incoming calls (internal & external) to the correct extensions or departments. • Guest Services: Handle wake-up calls, take messages, provide hotel/local information, process requests (room service, maintenance), and log issues for follow-up. • Communication Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security, housekeeping, engineering, etc.. • Administrative Tasks: Perform data entry, maintain call logs, update guest records, and potentially assist with front desk tasks like check-ins/outs. • Emergency Response: Follow hotel procedures, acting as the central point for emergencies (e.g., calling 911). Qualifications: Essential Skills & Qualifications: • Excellent verbal communication, active listening, and interpersonal skills. • Proficiency with phone systems (PBX), computers, and potentially hotel Property Management Systems (PMS). • Ability to multitask, stay calm, and resolve issues under pressure. • Strong attention to detail for accurate message taking and data entry. • High school diploma or equivalent, with prior hospitality or call center experience often preferred. • Marriott experience ideal Work Environment: • Primarily indoors at a switchboard console, requiring focus and repetition. • Can be busy and stressful, with the need for a professional appearance and adherence to company standards. Compensation: $17.24 per hour

• Call Management: Answer, screen, and transfer all incoming calls (internal & external) to the correct extensions or departments. • Guest Services: Handle wake-up calls, take messages, provide hotel/local information, process requests (room service, maintenance), and log issues for follow-up. • Communication Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security, housekeeping, engineering, etc.. • Administrative Tasks: Perform data entry, maintain call logs, update guest records, and potentially assist with front desk tasks like check-ins/outs. • Emergency Response: Follow hotel procedures, acting as the central point for emergencies (e.g., calling 911).