Join the team at the Delta Hotel Orlando Celebration as our PBX Supervisor! In this role, you'll oversee the daily operations of the hotel's phone system, ensuring calls are handled efficiently and guest communication is seamless. You’ll be responsible for training and scheduling PBX operators, maintaining exceptional customer service standards, troubleshooting technical issues, and collaborating with other departments to ensure all guest needs are promptly addressed. Responsibilities: • Hire, train, and supervise a team of PBX operators, ensuring they are proficient in operating the PBX system and adhering to established guest service standards. • Create and manage staff schedules to meet fluctuating call volume demands. • Conduct performance evaluations and provide feedback to PBX operators. • Monitor the functionality of the PBX system, identifying and resolving technical issues promptly. • Maintain accurate guest directories and update information as needed. • Manage call forwarding, voicemail, and other PBX features. • Coordinate with IT or technical support for complex system issues. • Answer guest calls promptly and professionally, providing information about hotel amenities, services, and local attractions. • Effectively handle guest complaints and inquiries, escalating issues to appropriate departments when necessary. • Ensure VIP guests receive special attention and personalized service. • Train staff on emergency procedures and protocols, including fire alarms, medical emergencies, and security issues. • Coordinate with other departments to ensure efficient response during emergencies. • Generate reports on call volume, operator performance, and system usage. • Maintain accurate documentation of PBX operations, including system updates and troubleshooting logs. Qualifications: • Excellent communication and interpersonal skills to interact effectively with guests and staff • Strong technical knowledge of PBX systems and ability to troubleshoot issues • Problem-solving skills to address guest concerns and system malfunctions • Attention to detail to maintain accurate guest information and records • Leadership qualities to motivate and manage a team of PBX operator

• Hire, train, and supervise a team of PBX operators, ensuring they are proficient in operating the PBX system and adhering to established guest service standards.  • Create and manage staff schedules to meet fluctuating call volume demands.  • Conduct performance evaluations and provide feedback to PBX operators.  • Monitor the functionality of the PBX system, identifying and resolving technical issues promptly.  • Maintain accurate guest directories and update information as needed.  • Manage call forwarding, voicemail, and other PBX features.  • Coordinate with IT or technical support for complex system issues.  • Answer guest calls promptly and professionally, providing information about hotel amenities, services, and local attractions.  • Effectively handle guest complaints and inquiries, escalating issues to appropriate departments when necessary.  • Ensure VIP guests receive special attention and personalized service.  • Train staff on emergency procedures and protocols, including fire alarms, medical emergencies, and security issues.  • Coordinate with other departments to ensure efficient response during emergencies.  • Generate reports on call volume, operator performance, and system usage.  • Maintain accurate documentation of PBX operations, including system updates and troubleshooting logs.  • Stay updated on industry trends and new PBX technologies to recommend potential system upgrades.