Job Description

DO YOU HAVE 2+ YEARS OF EXPERIENCE IN A CUSTOMER SERVICE CALL CENTER ENVIRONMENT?

_ARE YOU SEEKING AN OPPORTUNITY TO WORK FROM HOME, AND HAVE AN APPROPRIATE HOME OFFICE SET UP FOR UNINTERRUPTED PROFESSIONAL WORK? _

WOULD A PART TIME SCHEDULE, MONDAY-FRIDAY, 10-2, BE A FIT FOR YOU, AND CAN YOU COMMIT TO THAT SCHEDULE?

If you answered yes to these questions, Peak Performers may have an opportunity for you! We have partnered with a State of Texas agency to recruit for REMOTE CUSTOMER SERVICE REPRESENTATIVES in Texas.

THE POSITION: As a Customer Service Representative III, you will answer calls from the public and stakeholders about agency programs, services, policies, procedures, laws, and regulations. You can expect to answer 10 calls per hour and speak to each customer for approximately 6 minutes. You will listen and respond to customer needs, demonstrating patience and understanding while being friendly and flexible. You will problem-solve customer issues while navigating multiple databases and online systems to find and provide accurate and complete responses to customers.

REQUIREMENTS:

• Graduation from high school or equivalent
• Plus (2) years of experience in one of the following: a high-volume contact/call center; high-volume general office administration environment; or high-volume customer service environment
• Satisfactory completion of customer service and MS Outlook assessments through Peak Performers
• Satisfactory completion of a virtual interview with the agency, to include a phone call simulation and computer navigation

EXPECTATIONS:

• Ability to communicate effectively
• Ability to learn quickly, adapt to change, manage stress, and stay positive in challenging situations
• Skilled in customer service fundamentals including: active listening, connecting with the customer, showing empathy, being patient, friendly, professional, and calm
• Ability to handle and deescalate difficult or upset customers with confidence
• Ability to interpret rules, regulations, policies, and procedures
• Ability to use technology in the workplace to complete work tasks such as emailing, finding and opening files in databases, reviewing electronic records, maneuvering amongst multiple software programs and using systems used in call center operations

RESPONSIBILITIES:

• Provide customer service by telephone and email in a high-volume contact/call center environment
• Respond to customer inquiries about agency programs, services, policies, procedures, laws, and regulations
• Actively listen to customer requests while simultaneously navigating a variety of agency systems and applications to problem solve customer issues
• Access multiple databases to cross-reference customer information and provide solutions
• Assist customers with navigating websites and online services
• Escalate customer inquiries and service requests for clarification and resolution.
• Learn and adapt quickly
• Attend work regularly and observe approved work hours
• Perform other job-related duties as assigned
• Employee will be provided training for 6 hours each day during the first 2 weeks of employment.

CONDITIONS OF EMPLOYMENT:

Employee must demonstrate they will consistently be able to provide the following at the home work environment:

• Provide home internet connection, meet internet speed test and connectivity requirements (no satellite internet)
• Provide adequate desk space, a work area that allows you to put your computer on a flat surface and additional space for your documents
• Connect computer via hard-wire to modem or docking station; WiFi connection is not allowed
• Dedicated, contained work area that is secured and protected at all times; the employee is responsible for the security of their equipment at all times
• Work location is a quiet environment free of background noise, no children, pets or other distractions in the work environment during business hours

PROJECT TERM: 10/6/2020 - 8/31/2021

COMPENSATION: $16/hr (W2)

WORK LOCATION: Remote (from any location in Texas)

WORK SCHEDULE: Monday through Friday, 10 AM-2 PM (first two weeks will be M-F, 9 AM-3 PM for training)

WHAT'S IT LIKE TO WORK FOR PEAK PERFORMERS?

•             Qualified applicants with chronic medical conditions and/or disabilities receive job preference.

•             Our clients can hire you at any time - with no fee! We want you to get hired.

•             We pay weekly through direct deposit.

•             We offer ACA compliant health insurance at 60 days.

•             In business since 1994, our relationships span 25 years and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

_Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, sexual orientation, gender identity, genetic information, family/parental status, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. _

Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

_#peakperformers _

Company Description

Peak Performers is the staffing and recruiting firm of choice for contract positions within the Texas public sector and government agencies. For more information about what makes our employment experience unique, please visit our website: http://www.peakperformers.org.