Job Description

COMPANY BACKGROUND:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

JOB SUMMARY:

The Customer Service Representative provides excellent customer service to the guests. Supervise and maintain Pebble Beach Company retail standards within golf shop. Supervise daily merchandising of the golf shop and support PGA Golf Professionals with the overall golf experience of our guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet each guest in a polite, friendly manner.
• Start golfers; Read receipts, issue golf carts, keep records.
• Assist in cleaning and returning golf cars to cart barn.
• Constantly patrol area to offer assistance to guests carrying their own bag.
• Keep area clean around the Cart Barn and Pro Shop.
• Count and clean rental sets, clean clubs and guest shoes as requested.
• Assist the first tee starter and tee captain as needed.
• Guest bag transfer and storage procedures
• Comply with Pebble Beach Company safety and health policies and procedures.
• Understanding of job content and timely completion of routine tasks.
• Familiarity with the application of Pebble Beach Company policies and procedures.
• Projection of positive attitude and professional demeanor at all times.

OTHER POSSIBLE DUTIES INCLUDE:

• Maintain cleanliness in surrounding areas by sweeping, straightening tees, and emptying trash containers.

• Ball gathering, ball cleaning, and operation of the ball washing machine.

• Seed and top-dress range surface when needed.

REQUIRED SKILLS: 

• Friendly and willing to work hard.
• Must be at team player.
• Attention to detail is required.
• Able stay on task with limited supervision.
• High School diploma and must be 18 years of age or older.

DESIRED SKILLS:

• Golf background preferred.

WHY WORK FOR US:

• ENJOY WORLD-CLASS HEALTH AND WELLNESS BENEFITS AFTER THE 90TH DAY OF EMPLOYMENT. Comprehensive health and life insurance allow you peace of mind. Our state-of-the-art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• WE ENCOURAGE YOU TO BE OUR GUEST. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
• GOLF ON THE GREATEST COURSES. Even if you don’t golf, you’ll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
• GROW YOUR CAREER WITH PEBBLE BEACH UNIVERSITY. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
• LUNCH IS ON US. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees will be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employee’s first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.