Job Description
ALL ARE ENCOURAGED TO APPLY! JOIN PECKHAM - WORK. GROW. ADVANCE.
AS A FEDERAL CONTRACTOR, PECKHAM REQUIRES ALL EMPLOYEES TO BE FULLY VACCINATED FROM THE COVID-19 VIRUS. PROOF OF VACCINATION IS REQUIRED ON/BEFORE THE START OF EMPLOYMENT. UPON REQUEST, MEDICAL OR RELIGIOUS ACCOMMODATIONS WILL BE CONSIDERED FOR EMPLOYMENT.
PECKHAM IS A NONPROFIT VOCATIONAL REHABILITATION ORGANIZATION. WE SPECIALIZE IN PROVIDING VOCATIONAL REHABILITATION AND TRAINING OPPORTUNITIES FOR PEOPLE WITH SIGNIFICANT DISABILITIES, AND/OR OTHER BARRIERS TO EMPLOYMENT. IF YOU HAVE A DISABILITY OR OTHER BARRIER TO EMPLOYMENT, PLEASE BE SURE TO FULLY COMPLETE THE ELIGIBILITY FOR SERVICES QUESTIONNAIRE TO HELP US DETERMINE THE BEST FIT AND NECESSARY ACCOMMODATIONS FOR YOUR EMPLOYMENT NEEDS.
IF YOU DO NOT HAVE A DISABILITY, PLEASE COMPLETE THE ENTIRE APPLICATION INCLUDING THE QUESTIONNAIRE. BEING A PERSON WITHOUT A DISABILITY WILL NOT IMPACT YOUR ELIGIBILITY FOR HIRE FOR THIS POSITION.
THIS SPECIFIC JOB IS OPEN TO ALL INTERESTED CANDIDATES, BOTH PEOPLE WITH AND WITHOUT DISABILITIES.
Customer Service Representative
HOLIDAY SIGN-ON BONUS! RECEIVE $500 AFTER TRAINING!MUST START BY 1/03.
JOIN THE PECKHAM TEAM!
GREAT COMPANY CULTURE.Peckham was named #11 in the 2015 Fortune Magazines Great Place to Work for small and medium companies and has been certified as a Great Place to Work company for six consecutive years!
WORK LIFE BALANCE.At Peckham, we embrace the AND!
REST & RELAXATION.Receive 12 paid holidays per year, paid time off and sick time!
HEALTH BENEFITS.Medical with HSA options, as well as dental, vision, and life insurance.
CAREER DEVELOPMENT.Opportunities for professional advancement, including enhanced responsibility and increased pay.
SUPPORT & UNDERSTANDING.Peckham provides all Team Members with on-the-job support.
IMPORTANT INFORMATION
LOCATION: 2511 N Martin Luther King Jr Blvd, Lansing, MI 48906
HOURS: Both FULL AND PART TIME shifts available between MonFri8:00AM 10:00PM, possible/occasional shift on Saturday10:00AM 3:00PM
WAGE: $13.98per hourplus$4.22per hourHealth & Welfare Benefit, $15.62 after full clearance is obtained
SUMMARY
This is aphone-based customer service position supporting a government customer.Customer Service Representatives (CSRs) inthis positionwill answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices,procedures,and other data to assist callers.Successful candidates will have a customer service orientationwith excellent communication andproblem-solvingskills.
MINIMUM QUALIFICATIONS
High School Diploma orGED
At least 18 years of age
U.S. Citizen
Proficient intheEnglishlanguage(writtenand verbal)
Ability toobtain asecurity clearance
Ability to pass acomputer skillsassessment(typing, reading comprehension)
DUTIES AND RESPONSIBILITIES
Providesuperiorcustomer service by answering incoming calls in a timely manner
Followestablishedpoliciesand proceduresto respond and route calls appropriately
Gather information to determine customers needs; apply problem solving skills and resolve the inquiry/request effectively
Log customer information intoa databaseensuring data entry is accurate and complete
Accessknowledge baseper customer request for information
Verify and record demographic data with caller and escalate customer issues as appropriate
Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
Promote Peckhams vision, values, and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Flexibility in work hours and shifts includingpotentialforweekends as needed
Accept other jobs/duties as assigned
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SECURITY
Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.
To determine if you are a potential candidate for this position a review of the following may apply:
A criminal background/history inquiry
Employment verification
Drug screening
Credit history
The following may impact your ability to gain the required authorization:
Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
Previous termination from previous employment that involves theft or other negligent actions on your part
Drug or alcohol use
Failure to be honest when responding to the required Federal Security Clearance questions.
Clearance investigations can/will go back as far as 7 years or more.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask.The employee will also be required to speak, listen, read, and usea computersimultaneously during their scheduled shift.Individuals will be required to be mobile throughout the building.
WORK ENVIRONMENT
Individuals will be in a cubicle formost oftheir scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment.
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
BUSINESS LINE:
Business Services LOCATION:
Lansing, MI WORKER SUB-TYPE:
Team Member
Company Description
Peckham, Inc., a nonprofit vocational rehabilitation organization, provides job training opportunities for persons with significant disabilities and other barriers to employment. Peckham provides people with physical, cognitive, behavioral and socio-economic challenges, a platform to demonstrate their ability, learn new skills, participate in work and enjoy the rewards of their success. Peckham provides opportunities so clients can experience meaningful employment growth.