About Us: Kindred Pediatric Therapy is a small business down the street from the University of Arkansas campus in Fayetteville, Go Hogs! We are passionate about helping children thrive. Our pediatric therapy clinic offers comprehensive services including speech, occupational, and physical therapy, all in a warm, collaborative, and family-centered environment. We're growing and looking for a detail-oriented, compassionate Referral Specialist to join our team and help us ensure every child gets timely access to the care they need.

Benefits:

Competitive hourly pay with the option to move to salary, based on experience

Weekly bonuses based on productivity

Health, dental, and vision insurance (for salary positions)

Paid time off and holidays

A supportive, family-oriented team environment

Opportunities for professional growth and development

Position Overview: The Referral Specialist plays a key role in the intake process, acting as the first point of contact for new families and coordinating all incoming referrals. This position ensures that the referral and intake process run smoothly and efficiently—helping children begin their therapy journey without delay.

Responsibilities:

Receive and process referrals from physicians, schools, and families via fax, phone, email, and online platforms

Verify insurance eligibility and obtain prior authorizations when necessary

Communicate with families to gather necessary intake paperwork and medical records

Schedule initial evaluations in coordination with therapists’ availability

Maintain accurate records and referral logs in EMR systems

Build strong relationships with referring providers and internal therapy teams

Ensure all required documentation is collected and compliant with clinic and insurance standards

Provide exceptional customer service to families navigating the healthcare systems

Track performance metrics to ensure ongoing progress toward goals

Qualifications:

High school diploma or equivalent (associate’s or bachelor’s degree preferred)

Prior experience in a healthcare, pediatric, or therapy office setting highly preferred

Knowledge of insurance verification and authorization processes

Strong communication and organizational skills

Proficiency with EMR systems and Microsoft Office Suite

Ability to multitask, prioritize, and manage time effectively

A warm, empathetic, and patient-centered demeanor

If you are ready for the next step in your career, eager for growth as well as passionate about making a meaningful difference in the lives of children and families, we encourage you to apply for this exciting opportunity. We look forward to hearing from you soon!