Join our innovative team and help us in shaping the future of Technology!

About Us:

VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

Why Join Us: Exciting Projects, Meaningful Impact Continuous Learning and Growth State-of-the-Art Technologies Collaborative Team Environment Make a Real Difference Work-Life Balance

Key Responsibilities: Product Strategy & CRM Vision · Define and own the CRM product vision, roadmap, and backlog. · Develop a Healthcare CRM capability blueprint aligned with business goals, regulatory requirements, and customer experience expectations. · Lead prioritization of features and enhancements based on business value, technical feasibility, and compliance needs. Stakeholder Alignment & Cross-Functional Leadership · Align with key stakeholders across business, IT, compliance, and operations to ensure shared understanding and commitment to product goals. · Coordinate cross-functional activities across product, engineering, architecture, QA, and delivery teams. · Facilitate workshops, demos, and governance meetings to drive alignment and transparency. Run vs. Build Operating Model · Define and manage a Run vs. Build operating model to balance innovation with operational stability. · Collaborate with IT and business leaders to ensure seamless transition from product development to operational support. Compliance, Governance & KPI Accountability · Ensure all CRM solutions meet regulatory compliance (e.g., HIPAA, CMS) and internal governance standards. · Define and track key performance indicators (KPIs) to measure product success, adoption, and ROI. · Lead product audits, risk assessments, and continuous improvement initiatives. Solution Design & Delivery · Partner with Pega architects and delivery teams to design scalable, configurable CRM solutions. · Ensure business requirements are translated into functional specifications and user stories. · Oversee the full product lifecycle from ideation through launch and optimization. Market & Competitive Analysis · Monitor healthcare industry trends, challenges, and CRM innovations. · Identify opportunities for differentiation and value creation using Pega’s capabilities (e.g., Case Management, Decisioning, AI, Customer Service for Healthcare).

VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.