Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

Pella Windows and Doors by Gunton Corporation, Pittsburgh, PA

Customer Service Representative

Warrendale, PA
Full Time
Paid
  • Responsibilities

    Job Description

    Build knowledge of Pella product and components, the issues that affect our products operation, our warranties based upon product brand, vintage and application. Create value on services through accurate diagnosis and the efficient use of resources to ensure a very satisfied customer.

    GENERAL RESPONSIBILITIES:

    -Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.

    -Our organization sets itself apart from our competitors by delivering an exceptional customer experience. The position requires an individual that listens, is empathetic, organized and can deliver excellent customer service to even the most difficult customers.

    -Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service.

    -Manage orders to have the product delivered to the project to meet the customer's delivery expectations.

    -Establish product delivery to the project includes ordering the products, scheduling any required assemblies, in-house staining or painting and coordination of installation. Manage the follow-up items. until the order is complete.

    -Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer. If the results fall short of a Very Satisfied service rating, you must be in the position to identify areas of opportunity.

    Company Description

    Gunton Corporation is an innovative leader in creating a better view for homes and businesses by providing consultative design services, pre-finishing capabilities, and expert installation of our quality windows and doors for new construction, remodeling and replacement applications. Founded in 1932, Gunton Corporation is a family-owned and professionally managed privately-held company, known in the industry for our excellent reputation, representing outstanding products, providing quality service and delivering on customer satisfaction. We have plants in the Cleveland, Pittsburgh, and Philadelphia metro areas. Our company provides careers for 450 team members and is committed to incorporating innovative services, an outstanding company culture and the best industry sales professionals. Apply today and learn about your future as a team member of Gunton Corporation Dba Pella Windows and Doors.