Job Description

BRAND AMBASSADOR - FORT WORTH

The Brand Ambassador will serve as the first point of contact for the Pella Windows & Doors Experience Center client walk and call-ins. The Brand Ambassador will be responsible for creating a vibrant atmosphere in our Experience Center, hosting various scheduled events, creating a premium experience for our valued clients, and responsible for entering and updating customer information in Pella computer software systems. Duties may include additional support to sales representative and sales support team. Will assist with showroom training for Sales and Order Fulfillment staff. Assigned teams and tasks will vary based on business necessity. The Brand Ambassador plays an integral role in our ultimate goal of providing and excellent customer experience.

PAY $20-$25/HR + BONUS (DEPENDING ON EXPERIENCE)

Responsibilities/Accountabilities includes the following, but not limited to:

• Secure & schedule new homeowner appointments – walk in & call in  
• Showroom Phone – Answered promptly & professionally (avoid phone rollovers)  
• Experience Center – Should remain “client ready” – cleaned, organized, and ready to use.    
• Pella product samples – Maintain an inventory spreadsheet and track when checked out  
• Schedule Changes – supervisor requires 30-day notice  
• Initiates office stock orders for supplies, literature, and product samples  
• Coordinates logistics of events held at showroom facility  
• Inputs and maintains accurate information in lead management software (ACE & CRM)  
• Performs follow up calls to potential customer leads generated by either phone calls or walk-ins  
• Assists customers with requests for product service by connecting them with service team  
• Assists sales support and sales consultants as needed with quoting activity and/or administrative needs  
• Practices self-development via online courses and monitors MyPella for product updates  
• Communicates with additional showroom support and/or management to ensure retail locations are properly staffed and maintained  
• Meets company safety requirements by following all company safety policies and procedures and reporting any safety concerns  
• Assists with showroom training for various new hires  
• Promotes and facilitates continuous improvement activities in the department  
• Provides customer service in line with a Customer Experience Culture  
• Completes other tasks or projects as assigned by management

Skills/Knowledge

• Skilled at relating to and supporting a variety of customers
• Strong organizational, time management and problem-solving skills
• Demonstrates a strong work ethic and responsiveness to customer needs
• Able to work with details, complexity and follow through
• Creates a sense of trust and reliability with internal and external customers
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Adaptable to changing processes and priorities
• Works well without close supervision, but always keeps their manager informed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Time commitment required of this position will vary with the seasons.

Company Description

Dallas-Pella Windows and Doors is a committed leader in creating a better view for homes and businesses by providing quality windows and doors for new construction, remodeling and replacement applications in North and West Texas. As a family-owned sales branch, we are long-standing partners of Pella Corporation, known for its 97-year history of innovation in designing and manufacturing outstanding products.