+--------------------------------------+--------------------------------------+ | REPORTS TO:  CARING NEIGHBORS |   | | PROGRAM MANAGER | | | | | | FLSA STATUS:     HOURLY - NONEXEMPT | | |                   | | |                                    | | +--------------------------------------+--------------------------------------+

+--------------------------------------------------------------------------+ | GENERAL PURPOSE | +--------------------------------------------------------------------------+ | Under the supervision of the Caring Neighbors Program Manager, the | | Scheduling Assistant will provide administrative support with scheduling | | client appointments for Caring Neighbors volunteers, specifically in the | | Volunteer to Work program. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | POSITION RESPONSIBILITIES | +--------------------------------------------------------------------------+ | ·         Receive and respond to client calls requesting rides, visits, | | or light housekeeping services, entering requests accurately into the | | online scheduling program (Assisted Rides). | | | | ·         Work with Program Manager to create a weekly schedule of | | client appointments for participants in the Companion Aide Volunteer to | | Work program, taking into account client needs, relative locations and | | travel times, and volunteer and client preferences. | | | | ·         Communicate the schedules to volunteer participants, | | confirming that they have the information they need to be punctual and | | prepared for appointments. | | | | ·         Confirm appointments with clients 24-48 hours before the | | scheduled time. | | | | ·         Communicate with volunteers regularly to ensure that completed | | trips and services are entered accurately in Assisted Rides, with time | | spent and miles traveled. | | | | ·         Work with volunteers to create bi-weekly invoices and mileage | | reports, so that stipends and mileage reimbursements can be paid | | accurately and in a timely manner. | | | | ·         Other tasks as assigned by the Program Manager to support the | | Caring Neighbors Program. | | | |   | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | ESSENTIAL SKILLS AND EXPERIENCE | +--------------------------------------------------------------------------+ | ·         Education: Graduation from high school or equivalent. | | | | ·         Experience using Microsoft Office, and Google Maps, and | | comfortable learning new software. | | | | ·         Ability to be pleasant and professional when talking on the | | phone. | | | | ·         Excellent written and verbal communication skills. | | | | ·         Reliable, trustworthy, and able to manage sensitive and | | confidential information with integrity. | | | | ·         Experience providing customer service or administrative | | support, especially in scheduling. | | | | ·         Experience working with older adults or volunteers. | | | | ·         Ability to organize and complete multiple tasks. | | | | ·         Ability to understand and follow written and oral instructions | | and work independently. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | SPECIAL REQUIREMENTS | +--------------------------------------------------------------------------+ | ·         COVID VACCINATION | | | | ·         BACKGROUND CHECK | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | REPORTING TO THIS POSITION | +--------------------------------------------------------------------------+ | ·         | | | |   | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | PHYSICAL DEMANDS AND WORK ENVIRONMENT | +--------------------------------------------------------------------------+ | The physical demands and work environment characteristics described here | | are representative of those that must be met by an employee to | | successfully perform the essential functions of this job. Be able to | | lift up to 20 pounds. Reasonable accommodations may be made to enable | | individuals with disabilities to perform the essential functions. | | | | ·         Physical demands: While performing the duties of this job, | | the employee is occasionally required to stoop and stand; walk; sit; use | | hands for keyboarding; reach with hands and arms; balance; speak and | | understand the English language. Normal hearing ability (may be with | | electronic assistance). Specific vision abilities required by the job | | include close vision, distance vision, color vision, peripheral vision, | | depth perception, and the ability to adjust focus. | | | | ·         Work environment: While performing the duties of this job, | | the employee is exposed to weather conditions prevalent at the time. The | | noise level in the work environment is usually minimal. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | GENERAL SIGN-OFF | +--------------------------------------------------------------------------+ | All job requirements are subject to possible modification to reasonably | | accommodate individuals with disabilities.  | | | | THIS JOB DESCRIPION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY | | DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  EMPLOYE | | ES WILL BE REQUIRED TO FOLLOW ANY OTHER JOB-RELATED INSTRUCTIONS AND TO | | PERFORM OTHER JOB-RELATED DUTIES REQUESTED BY THEIR SUPERVISOR IN COMPLI | | ANCE WITH FEDERAL AND STATE LAWS. | | | |   | | | | Requirements are representative of minimum levels of knowledge, skills | | and/or abilities.  To perform this job successfully, the employee must | | possess the abilities or aptitudes to perform each duty proficiently.  | | Continued employment remains on an “at-will” basis. | +--------------------------------------------------------------------------+