Job Description

We are seeking a responsible and reliable person to work in our large, fast-paced, private counseling center. Our team is dedicated to providing a welcoming environment for people seeking help with their life challenges. We are in search of a qualified candidate who is experienced with medical billing, working with insurance companies, collections, as well as assist our clinicians with managing patient accounts and answer challenging phone calls.

The COVID-19 health care crisis has changed how we are doing business. We currently provide only remote telehealth therapy services, but we envision that we will eventually have a hybrid of in-person services to patient and telehealth services, when it becomes safe to do so. Meanwhile our administrative support staff work in our 5,000 sq ft office building, using social distancing and mask protocols to provide support to our 24 therapists who are all working remotely.

We are looking for someone who is excited to learn. This will include using our electronic health records platform and our telehealth platform. Ideal candidates will have outstanding customer service skills, basic computer skills, multiline telephone skills, and excellent grammar and handwriting. She or he should understand the importance of privacy practices.

Job Responsibilities

• Sort and distribute communications in a timely manner

• Create and update records ensuring accuracy and validity of information

• Schedule and plan meetings and appointments

• Monitor level of supplies and handle shortages

• Resolve office-related malfunctions and respond to requests or issues

• Coordinate with other departments to ensure compliance with established policies

• Maintain trusting relationships with clinicians, patients, and colleagues

• Perform receptionist duties when needed

Job Requirements

• Working knowledge of office equipment

• Excellent customer service skills

• Excellent computer and applications skills

• Excellent organizational and time management skills

• Analytical abilities and aptitude in problem-solving

• Excellent written and verbal communication skills

• Familiar with or willingness to learn MS Office

Additional tasks include creating new patient accounts, monitoring delinquent accounts, assisting with the preparation of monthly billing statements for patients, and assisting therapists and psychologists with their questions. Additional tasks maybe assigned by the Office Manager or Clinical Director.

Company Description

Peninsula Psychological Center, Inc., P.S. is a group psychological center that was founded in 1991 by Dr. John Rarick. We have four offices, with our main office located in Silverdale, and two additional offices including Poulsbo and Port Orchard. The center includes licensed psychologists, social workers, mental health counselors, and marriage and family therapists. Providers at Peninsula Psychological Center, Inc., P.S. have been providing mental health services for many years. Our mission is to provide the community with professional, caring, and confidential mental health care. We have therapists with specialties in many areas, including child, adolescent, adult, and marital therapy. Our center provides Employee Assistance Program (EAP) services as well as consultation to schools, businesses, and other agencies.