Customer Support Advocate

Peninsula Visa

Customer Support Advocate

San Jose, CA
Full Time
Paid
  • Responsibilities

    YOU'RE A GREAT MATCH IF YOU POSSESS TROUBLESHOOTING SKILLS AND ARE DRIVEN TO PROVIDE CUSTOMERS THE HIGHEST LEVEL OF SERVICE POSSIBLE.

    DESCRIPTION

    We are looking for a talented Support Agent to assist our customers. You will be providing high-level support through many different channels of communication - including chat, email, phone, forums and social media such as Twitter and Facebook.

    RESPONSIBILITIES

    • Answer questions related to travel document expediting
    • Review documents customers submit for accuracy
    • Educate and empower customers to use all aspects of our services
    • Work to exceed customer expectations
    • Proactively look for solutions to problems
    • Be a Peninsula Visa ambassador for all internal departments and help them be successful in their roles
    • Drive product and service change improvements

    EXPERIENCE

    • You enjoy talking with people and building relationships with your customers
    • You empathize with customers in a genuine way that lets them know you care about their issues
    • You're a team player that enjoys providing support to members of your team
    • You're able to make decisions, solve problems and collaborate with people to reach positive outcomes for your customers
    • You have the ability to explain complex issues in simple terms
    • You're a continuous learner and can adapt to rapid change
    • You're organized and pay high attention to detail
    • You are able to plan, organize, and prioritize work

    TECHNICAL SKILLS

    • Experience in using web-based software such as Google Apps and Zendesk
    • Knowledge of common help desk/ticketing solutions
    • Fluent English

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    Peninsula Visa is a private expediter of visas and passports. We assist travelers with visas for all over the world and expedite the process of them obtaining a US passport.

    Individuals seeking employment at Peninsula Visa are considered without regard to race, color, religion, national origin, age, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.