EAGLEBANK OVERVIEW:
Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.
Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: FLEXIBLE, INVOLVED, RESPONSIVE, STRONG, AND TRUSTED.
GENERAL SUMMARY:
The ACH Operations Analyst provides processing and operational support to our Third Party Payment Processors (TPPP). Responsible and accountable for the effective servicing of all TPPP relationships. Serves as a main point of contact for client problem resolution. Acts as the operational expert for third party payment processers needs and addresses operational issues to ensure they are resolved in an efficient and timely manner. Respond and resolves issues of the highest complexity by maintaining a strong knowledge of bank products and services. Responds timely to inquiries from client received via telephone, or email in accordance with established procedures.
MAJOR DUTIES AND RESPONSIBILITIES:
REQUIRED EDUCATION/EXPERIENCE:
PREFERRED EDUCATION/EXPERIENCE:
REQUIRED CERTIFICATIONS, LICENSES OR SYSTEMS NEEDED :
PREFERRED CERTIFICATIONS, LICENSES OR SYSTEMS:
REQUIRED KNOWLEDGE & SKILLS:
Required Skills Required Experience
Master level PC skills to include Microsoft software
Strong interpersonal and communication skills
Attention to detail
Excellent writing, spelling and grammar skills
Experience working on projects which require adherence to environmental (NEPA, RCRA, CERCLA) and/or nuclear (DOE, NRC) regulations.
DOE “L” clearance or ability to obtain a DOE “L” clearance