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ABOUT US

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors. We are the only fingerprinting provider that is ISO 9001:2015 Quality Management System certified. Our processes, innovative technology and unsurpassed customer service allow us to attract and retain the world’s best and most demanding companies as clients.  

JOB DESCRIPTION

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.  Occasional light travel opportunities for mass fingerprint collection may be available. 

This is a full time position and the available shift is 2:00 PM to 10:00 PM for four weekdays plus 2:00 PM to 10:00 PM on Saturdays. 

This is a temporarily remote position due to COVID-19. 

RESPONSIBILITIES

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

REQUIRED SKILLS

• Excellent phone, computer, and administrative skills
• Must have a professional and positive attitude and the ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Excellent customer service skills required

 EDUCATION

The candidate we are seeking will have a high school diploma or equivalent.

BENEFITS

• Comprehensive benefits package
• 401 (k) plan with company match
• Paid time off and paid holidays!
• Casual, smoke free work environment
• Flexible shift availability
• Paid training program / internal employee development

ADDITIONAL INFORMATION

For consideration, please apply below.

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Required Skills Required Experience

EDUCATION AND EXPERIENCE:  Minimum qualifications: Bachelor's Degree in Information Technology, Management Information Systems or Engineering preferred; 10+ years of IT-related experience; or the equivalent combination of knowledge, training, and experience.

• Knowledge of The Open Group Architecture Framework; Knowledge of Project Management Body of Knowledge; Knowledge of Loan Servicing; Relevant certifications preferred.
• Advanced understanding of all aspects of the current architecture
• Expert understanding of key aspects of the architecture
• Experience in creating and defining new architectural models
• Ability to explain complex problems and situations in both generalize concepts for non-technical and in detail for technical resources
• Excellent written and verbal skills.
• Proficient in Microsoft Office Suite.
• This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, the federal government requires applicants to possess U.S. citizenship. IN LIGHT OF THIS FEDERAL GOVERNMENT REQUIREMENT, PHEAA WILL BE UNABLE TO HIRE APPLICANTS WITHOUT UNITED STATES CITIZENSHIP FOR SUCH POSITIONS.