Benefits:

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job Summary This is a part-time position and we offer benefits to part-time employees.

*Please include a cover letter explaining why you feel you are a good fit for this position, why part-time work is desirable for you, and why the hours listed below are preferred for you.

Do your friends say you have the gift of hospitality? Are you comfortable talking with new people, both in person and on the phone?

Penrose Physical Therapy is seeking an upbeat, detail-oriented, organized, and fun individual to join our client service team.

We are an outpatient physical therapy clinic in Lacey, WA that is experiencing rapid growth. We won 1st place for "Best of South Sound Physical Therapy Clinic" in 2023. We have an amazing team. We believe in education, and provide training, teaching, and coaching. You will work with a diverse and talented team that cares deeply for our patients and community.

If you are seeking a job with a purpose where you can make a difference in people's lives, then we should connect!

Skills Needed:

Ability to make people feel comfortable on the phone and in person by maintaining meaningful conversation

Scheduling patients using an electronic medical record system, minimizing no shows/cancels, handle payments, preparing deposits, credentialing providers (please be able to give us examples of how you have done these tasks)

Bring excitement and positive energy to the office where others truly enjoy being in our reception area and you make them feel at home

Strong phone skills with ability to sense on the phone what people truly need and get them talking about their goals and how their problem is affecting their life

Ability to use computer systems, EMR, and online platforms effectively

Ability to coordinate schedules and keep providers schedules full

Ability to handle collecting money and keeping AR very clean with patient payments

Skills Desired:

Experience in a high-volume medical clinic or service industry

Background in sales and/or call center strongly preferred

Background in excellent and frequent communication to team members and clients preferred

Medical Billing experience helpful

Medical/Dental office experience strongly preferred

Experience with medical insurance and understanding how to verify benefits/authorization processing strongly preferred

We are expanding our hours and this position would require working Mon-Thurs 3pm-7pm, Friday 2-6pm with a considerable amount of time on the phone calling patients, referrals, and leads.

We provide health, dental, vision, PTO/sick combo leave, life insurance, 401k after 6 months of employment and more!

To see more, please visit our company website www.penrosept.com

Responsibilities

Greet customers as they arrive and provide an excellent customer experience that they look forward to coming

Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel

Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation

Maintain a full schedule by calling or texting the wait list, call lead lists

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Qualifications

Two or more years of experience as a receptionist or a similar role is preferred

Excellent communication skills with a commitment to customer service & sales

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills