Job Description

Reporting to the Assistant Director, People & Culture, The People & Culture Manager plays a pivotal role in fostering a positive workplace culture while ensuring the effective selection, onboarding, and development of top talent. This individual is responsible for overseeing daily HR operations, implementing recruitment strategies, and supporting leaders in talent acquisition and succession planning. Through strong relationships, strategic hiring initiatives, and compliance with HR standards, the People & Culture Manager ensures that the hotel maintains its reputation as an employer of choice.

Key Responsibilities:

• Develop and execute strategic hiring initiatives to attract top talent aligned with the hotel’s values and service standards.
• Manage internal job postings, ensuring all internal candidates are interviewed and given timely follow-up.
• Oversee the candidate experience, ensuring a seamless recruitment, selection, and onboarding process.
• Facilitate and improve New Colleague Orientation to enhance engagement and retention.
• Coordinate pre-employment procedures, including background checks, reference verifications, and documentation.
• Foster a culture of open communication, trust, and mutual respect, ensuring alignment with company values.
• Provide coaching and guidance to Department Heads and Leaders on recruitment and succession planning strategies.
• Chair and support Colleague Committees, leading initiatives that promote engagement and a strong workplace culture.
• Organize and execute Colleague events, including Annual Summer & Holiday parties, Anniversary Awards, and other engagement initiatives.
• Ensure compliance with HR policies, labor laws, and Accor People & Culture audit requirements.
• Assist in maintaining accurate and organized employee records and HR documentation.
• Support leadership in the consistent application of HR policies and procedures.
• Conduct exit interviews, document feedback, and support employee offboarding processes.
• Provide coaching and counseling on job-related concerns, career development, and conflict resolution.
• Assist in handling colleague concerns, disciplinary actions, and terminations in the absence of the Assistant Director, People & Culture.
• Offer guidance on performance management strategies to drive engagement and accountability.
• Maintain up-to-date and visually appealing Colleague Communication Boards.
• Greet applicants and employees in a warm, professional, and responsive manner.
• Address applicant and employee inquiries promptly, ensuring responses within 24 hours.
• Manage HR administrative duties, including answering and directing incoming calls.
• Assist with benefits inquiries, eligibility tracking, and overall benefits administration.
• Serve as a role model by demonstrating leadership, professionalism, and alignment with the hotel’s values.
• Continuously seek opportunities to improve HR processes and enhance employee experiences.
• Support the broader People & Culture team in various initiatives and projects as needed.

Qualifications

Qualifications:

• Minimum one year in a Human Resources role
• Previous hospitality experience is preferred
• Previous 4-star/4-diamond hotel experience preferred
• Hospitality/Business or Human Resources Degree is an asset
• Spanish speaking is an asset
• Proficient in Microsoft Office
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Demonstrates strong communication skills. Demonstrate ability to listen effectively and speak English clearly on the telephone or directly to the client in a polite and understandable manner.
• Ability to deal with sensitive situations in an effective manner

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V