Job Description

• Manage the workflow and the day-to-day operations of the Talent & Culture Department

• Main point of contact to assist all colleagues and leaders with all inquiries by providing feedback, guidance, and other assistance as needed

• Consistently offer professional, friendly and engaging service

• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars

• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun

• Organize, attend and participate in management of employee engagement initiatives

• Manage and oversee the flow of applicants within the recruitment process including by reviewing resumes and applications to identify strong candidates for hire

• Engage in Talent & Culture social media initiatives to promote the property as the best place to work including by creating such initiatives

• Co-Champion the recognition committee by identifying team members for recognition and creating initiatives to incentivize and recognize team members

• Co-Champion the Health & Safety Committee

• Follow and Implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for colleague arrival

• Coordinate and conduct Company and brand specific orientation programs and training as needed

• Manage the talent management platform to ensure successful cycle is observed by all supervisors, managers, and directors with regards to goals and objectives

• Provide training and support to all colleagues and leaders

• Manage the online learning platform for all leaders and colleagues

• Assist in the implementation of Talent & Culture strategies including by developing and suggesting new initiatives and plans

• Answer queries and communicate Talent & Culture policies and procedures to all leaders and colleagues

• Support the motivation of talent through recognition, rewards program, and regular activities through the hotel

• Create, implement programs, lead, and plan events to recognize key events in the lives of our colleagues including birthdays, years of service, births, etc.

• Manage Health Benefits and Wellness programs

• Provide support to colleagues including by engaging in the interactive process for potential accommodations

• Manage the process of leaves of absence, make appropriate recommendations and decisions on the leaves including extensions, follow up with employees, and keep accurate tracking system

• Ensure the HRIS system is accurate and changes such as benefits, compensation, terminations, and new hires are entered in a timely fashion

• Manage the pre-employment background check process and compliance. Make recommendations and decisions based on results obtained.

• Advance positive employee relations by building effective working relationships with all colleagues

• Provide assistance and support with employee relations issues

• Provide support in Colleague coaching, counseling, and discipline when required including by providing input regarding potential disciplinary action

• Assist in the review and processing of grievances

• Process and maintain confidential information and properly document information for payroll purposes

• Provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings

• Follow and enforce policies and procedures

• Assist the team in performing administrative duties within the department

• Maintain regular and predictable attendance

• Perform other duties as assigned

Qualifications

• 1 year of Human Resources leadership experience required

• Prior Hospitality experience is desirable

• Previous experience in unionized environment an asset

• Strong knowledge of federal, state, and local law required

• Reading, writing, and oral proficiency in English & Spanish required

• Strong knowledge in handling requests for leave of absence and worker’s compensation

• Previous experience in Learning & Development an asset

• Computer literate in Microsoft Office applications

• University/College degree in a related discipline preferred

• HR certification an asset

• Strong organizational and leadership skills

• Highly responsible & reliable with strong sense of urgency

• Resourceful and ability to work cohesively as part of a team

• Fluent spoken and written Spanish is required

Additional Information

What is in it for you:

• Salary range: USD $78,000 - $82,000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.