This role is the front line for People and Culture support. Providing timely, accurate and exceptional support experience for teammates' and leader’s People and Culture inquiries. Offer guidance on policies and tools, ensuring that each teammate/leader interaction is positive and professional. They are responsible for resolving issues upon first contact and escalating more complex matters as needed. Their role includes handling transactional tasks that enable faster case resolution.

Education Required:

Bachelor’s Degree (or equivalent knowledge) in HR, Business, or related field.

Experience Required:

Typically requires 1 years of experience in human resources or 5 years in customer service.

Knowledge, Skills & Abilities Required:

• Passionate about service and delivering exceptional experiences. Demonstrates patience, active listening, and a solutions-oriented attitude.
• Resolves routine issues confidently and escalates when appropriate.
• Explains processes simply and keeps teammates informed.
• Ability to identify the root cause of a problem and recognize gaps to bring resolution.
• Consistently achieves performance metrics and ensures case quality.
• Ability to identify and /implement process improvement opportunities
• Achieves high teammate satisfaction and service quality scores.
• Demonstrates knowledge and understanding of Human Resources functions to support COE and overall HR Teams.
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
• Detailed oriented with ability to effectively work well with others in a fast-paced environment and with colleagues.

Physical Requirements and Working Conditions:

This position requires travel so it will be exposed to road, weather and travel hazards.