Job Description
We build. We create impact.
We are looking for a People Operations Specialist to manage and coordinate HR operations across the Americas (US, Canada, Mexico).
This role ensures accurate execution of employee lifecycle processes, payroll coordination, compliance tracking, and HR data integrity across multiple countries and vendors.
You will act as the operational backbone of the People function, ensuring consistency, reliability, and scalability in a fast-growing, international environment.
Qualifications
Qualifications we're looking for.
Key Responsibilities
1. Employee Lifecycle (Multi-Country)
Execute onboarding and offboarding processes across US, Canada, and Mexico
Prepare and manage employment documentation (contracts, amendments, status changes)
Coordinate with local stakeholders and vendors
Maintain accurate and complete employee records
2. Payroll Coordination (Multi-Country)
Prepare and validate payroll inputs (salary changes, bonuses, commissions)
Coordinate with payroll providers across regions
Track missing or inconsistent data and resolve discrepancies
Support payroll reviews and ensure timely processing
**3. Compliance & Documentation **
Ensure compliance with local requirements (e.g., I-9 in the US, employment standards in Canada and Mexico)
Manage HR policies and ensure they are up to date and consistently applied
Maintain and update the HR intranet portal (policies, guidelines, key documents)
Track key compliance deadlines and requirements
Ensure documentation is accurate, organized, and audit-ready
4. HR Systems & Data Integrity
Maintain accurate employee data across HR systems
Ensure consistency between payroll, HRIS, and internal records
Track headcount, changes, and reporting needs
Support audits and internal reviews
5. Employee Support & People Services
Act as first point of contact for employee questions related to:
Payroll and pay
Benefits and documentation
HR systems and processes
Coordinate with vendors or internal teams when escalation is needed
Identify opportunities to simplify, standardize, and optimize processes
Leverage AI tools to improve People Services efficiency, including:
Drafting and automating responses to common employee requests
Supporting knowledge base and FAQ creation for self-service
Improving documentation clarity and accessibility (policies, guides, intranet)
Identifying repetitive tasks that can be automated or streamlined
6. Immigration Support
Coordinate employment-based immigration processes with external counsel and vendors, including:
Work authorization initiation and renewals
Immigration document tracking
Status changes impacting employment eligibility
Maintain accurate immigration records and tracking (expirations, renewals, key dates)
Act as liaison between employees, HRBPs, legal counsel, and vendors
Ensure immigration compliance is reflected in HR systems and employee records
Required Experience
3–6 years in People Operations / HR Operations / HR Administration
Experience supporting multiple countries (US required, Canada and/or Mexico a plus)
Familiarity with payroll coordination and HR systems (HRIS, payroll platforms)
Strong understanding of operational HR processes in a scaling environment
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
Additional Information
All your information will be kept confidential according to EEO guidelines.