Job Description

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.

What you’ll do

• Manage high volume of People Services tickets in a Jira-based ticketing system

• Perform administrative tasks in Workday (HRIS)

• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy

• Provide employee-facing support (internal customer service)

• Support onboarding workflows and contractor onboarding/offboarding as you ramp

• Identify and implement process improvements, including automation opportunities using AI tools

• Take on additional operational projects based on team needs

Qualifications

• 2-5 years of professional experience

• East Coast based (or clearly aligned to East Coast screening constraint)

• Startup and/or high-growth environment experience strongly preferred

• Extreme attention to detail and ability to move quickly with high accuracy

• Strong organizational skills and communication in a high-volume environment

• Comfort working extensively with spreadsheets and data sets

• Process improvement mindset and interest in automation/AI-enabled workflow improvements

• High-volume support experience (ticketing preferred)

• Demonstrated precision in repetitive operational work

• Comfort with spreadsheets and datasets

Nice to have

• Workday experience

• Jira or similar ticketing system experience

• Greenhouse experience

• Prior People Ops / HR Ops background

• Strong customer service orientation

Not a fit

• Profiles that rely on rigid, fully defined processes and slow operating cadence

• Candidates without meaningful startup or high-growth experience

• Candidates who prefer low-volume, project-only work over daily operational throughput

Interview process

• 30 min with Hiring Manager (Allison)

• Two 30 min interviews with team members

Additional Information

All your information will be kept confidential according to EEO guidelines.