People Serving People is seeking a part-time front desk associate to work at our shelter. The primary function of this position is to provide unsurpassed customer service to People Serving People’s guests by welcoming them into shelter, providing for their immediate needs, working with them to administer their stays, and ensuring the effectiveness of a 24/7/365 operation at the heart of the largest and most comprehensive family homeless shelter in the region!

Education: 1-2 years college and 1 full year of experience. Alternatively, an equivalent combination of education, training, or experience, preferably in a non-profit setting will be considered. CPR/First Aid/AED certification.

Schedule: Thursday and Friday from 3:00pm-11:30pm and Saturday from 12:00pm-8:30pm

Essential Functions of the job:

Contributes to warm, friendly environment by greeting, smiling and practicing other acts of basic hospitality.

Maintains a high level of knowledge about guest population and passes information to the next shift via diligent shift crossover meetings.

Processes intakes and voucher renewals, checks paperwork, makes corrections and verifies accuracy of the room board and audit reports.

Operates agency computer systems and networks and keeps records current.

Understands and follows People Serving People’s Organizational polices, Front Desk policies and procedures.

Exercises sound judgment when responding to unanticipated guest issues.

Responds to guests’ requests for information and necessities.

Enforces People Serving Guest’s rules and expectation for guests.

Records guest issues, warnings and restrictions for Front Desk and Security teams.

Answers telephone, receives and issues messages for guests in keeping with Data Privacy provisions.

Documents facility information and submits work orders when necessary.

Ensures Front Desk and storage areas are stocked with Guest supplies.

Ensures Lobby area is clean and organized.

Stands-in for Security when requested or when deemed necessary.

Supports department to fill-in shifts when needed.

Teams with other agency departments to provide coordinated guest support.

Communicates and coordinates with county partners on guests matters.

Works reliably, independently and effectively without onsite management supervision.

Coaches & directs volunteers.

Attends mandatory quarterly meetings.

Performs additional duties as assigned by Resident Resources Manager and Coordinators.

Computer Skills:

Solid computer skills and experience with Microsoft applications.

Experience working with CRM preferred.

Other Qualifications:

Experience working as part of a team.

Experience working with people from diverse cultural and socio-economic backgrounds.

Experience working with families and/or individuals experiencing homelessness preferred.

Knowledge of Hennepin County shelter system preferred.

Supervisory Responsibilities: None