People Serving People is seeking a part-time front desk associate to work at our shelter. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter.

Education: 2 years of college work and at least 1 full year of customer service experience. Alternatively, an equivalent combination of education, training, or experience, preferably in a non-profit setting will be considered. CPR/First Aid/AED Certification within 90 days.

Schedule: Thursday and Friday from 3:00pm-11:30pm and Saturday from 1:00pm-9:30pm

Essential Functions of the job:

Contributes to warm, friendly environment by greeting, smiling and practicing other acts of basic hospitality.

Maintains a high level of knowledge about guest population and passes information to the next shift via diligent shift crossover meetings.

Processes intakes and voucher renewals, checks paperwork, makes corrections and verifies accuracy of the room board and audit reports.

Operates agency computer systems and networks and keeps records current.

Understands and follows People Serving People’s Organizational polices, Front Desk policies and procedures.

Exercises sound judgment when responding to unanticipated guest issues.

Responds to guests’ requests for information and necessities.

Enforces People Serving Guest’s rules and expectation for guests.

Records behavioral issues, warnings and restrictions for Front Desk and Security teams.

Answers telephone, receives and issues messages for guests in keeping with Data Privacy provisions.

Documents facility information and submits work orders when necessary.

Stands-in for Security when requested or when deemed necessary.

Supports department to fill-in shifts when needed.

Teams with other agency departments to provide coordinated guest support.

Communicates and coordinates with county partners on guests matters.

Works reliably, independently and effectively without onsite management supervision

Coaches & directs volunteers.

Performs stocking and cleaning responsibilities outlined in 3rd Shift Front Desk Duties & Stocking List

Performs additional duties as assigned by Resident Resources Manager and Coordinators.

Computer Skills:

Solid computer skills and experience with Microsoft applications.

Experience working with CRM preferred.

Other Qualifications:

Experience working as part of a team.

Experience working with people from diverse cultural and socio-economic backgrounds.

Experience working with homeless families and/or individuals preferred.

Knowledge of Hennepin County shelter system preferred.

Supervisory Responsibilities: NonePeople Serving People is an equal opportunity employer. Opportunities for employment are available to all persons, without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance. People Serving People’s facilities are accessible. Individuals who have experienced homelessness are encouraged to apply.