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On Call Front Desk Associate

People Serving People

On Call Front Desk Associate

Minneapolis, MN
Part Time
Paid
  • Responsibilities

    People Serving People is seeking an on-call front desk associate to work at our shelter. The primary function of this position is to provide unsurpassed customer service to People Serving People’s guests by welcoming them into shelter, providing for their immediate needs, working with them to administer their stays, and ensuring the effectiveness of a 24/7/365 operation at the heart of the largest and most comprehensive family homeless shelter in the region!

    Education: BA or 2 years of college work, and at least 1 full year of customer service experience. Alternatively, an equivalent combination of education, training, or experience, preferably in a non-profit setting will be considered.

    Schedule: MUST BE AVAILABLE TO WORK ANY AND ALL SHIFTS SUNDAY–SATURDAY 7AM-3:30PM, 3PM-11:30PM AND OVERNIGHT 11PM-7:30AM; Must work a minimum of one shift every 30 days – when shifts are available – to remain on the on-call roster.

    Essential Functions of the job:

    Maintains a high level of knowledge about guest population and passes information to the next shift via diligent shift crossover meetings.

    Processes intakes and voucher renewals, checks paperwork, makes corrections and verifies accuracy of the room board and audit reports.

    Operates agency computer systems and networks and keeps records current.

    Understands and follows PSP and Front Desk policies and procedures and exercises sound judgment when responding to unanticipated guest issues.

    Performs stocking and cleaning responsibilities outlined in 3rd Shift Front Desk Duties & Stocking List

    Stands-in for Security when requested or when deemed necessary.

    Responds to guests’ requests for information and necessities.

    Enforces People Serving People’s rules for guests.

    Records behavioral issues, warnings and restrictions for Front Desk and Security teams.

    Answers telephone, receives and issues messages for guests in keeping with Data Privacy provisions.

    Documents facility information and submits work orders when necessary.

    Contributes to warm, friendly environment by greeting, smiling and practicing other acts of basic hospitality.

    Teams with other agency departments to provide coordinated guest support.

    Communicates and coordinates with county partners on guests matters.

    Works reliably, independently and effectively without onsite management supervision

    Performs additional duties as assigned by Resident Resources Manager and Coordinator

    Computer Skills:

    Solid computer skills and experience with Microsoft applications.

    Experience working with CRM preferred.

    Other Qualifications:

    Experience working as part of a team.

    Experience working with people from diverse cultural and socio-economic backgrounds.

    Experience working with homeless families and/or individuals preferred.

    Supervisory Responsibilities: NonePeople Serving People is an equal opportunity employer. Opportunities for employment are available to all persons, without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance. People Serving People’s facilities are accessible. Individuals who have experienced homelessness are encouraged to apply.