General Description: The primary function of this position is to provide unsurpassed customer service to People Serving People’s guests by welcoming them into shelter, providing for their immediate needs, working with them to administer their stays, and ensuring the effectiveness of a 24/7/365 operation at the heart of the largest and most comprehensive family homeless shelter in the region!

Essential Functions of the job:

Responds to guests’ requests for information and necessities.

Contributes to warm, friendly environment by greeting, smiling and practicing other acts of basic hospitality.

Maintains a high level of knowledge about guest population and passes information to the next shift via diligent shift crossover meetings.

Processes intakes and voucher renewals, checks paperwork, makes corrections and verifies accuracy of the room board and audit reports.

Operates agency computer systems and networks and keeps records current.

Understands and follows People Serving People and Front Desk policies and procedures and exercises sound judgment when responding to unanticipated guest issues.

Enforces People Serving People’s rules for guests.

Records guest issues, warnings and restrictions for Front Desk and Security teams.

Answers telephone, receives and issues messages for guests in keeping with Data Privacy provisions.

Documents facility information and submits work orders when necessary.

Ensure Front Desk and storage areas are stocked with Guests Supplies.

Support with Guests supplies and inventory.

Ensure the Lobby area is clean & organize.

Teams with other departments to provide coordinated guest support.

Communicates and coordinates with county partners on guests matters.

Works reliably, independently and effectively without onsite management supervision.

Coaches & directs interns and volunteers.

Performs additional duties as assigned by Resident Resources Manager and Coordinators.

Computer Skills:

Solid computer skills and experience with Microsoft applications.

Experience working with CRM preferred.

Other Qualifications:

Experience working as part of a team.

Experience working with people from diverse cultural and socio-economic backgrounds.

Experience working with homeless families and/or individuals preferred.

Knowledge of Hennepin County shelter system preferred.

Education Required: 2 years college and 1 full year of experience

Certification Requirement: CPR/First Aid/AED certified within first 90 days

Schedule: Thursday and Friday 3:00pm-11:30pm, Saturday 12:00pm-8:30pm