DIN TAI FUNG RESTAURANTS
Job Title: People Support Center Rep 1
Compensation: $26.00 - $31.00 per hour
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California
About Us:
Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.
Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.
Benefits and Perks:
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Opportunities for growth; we love promoting within
About the Role:
The People Support Center Representative is responsible for reviewing, processing, and entering transactions involving confidential employee information while ensuring accuracy and compliance with company policies. This role addresses routine and moderately complex inquiries from employees and managers regarding HR services and escalates issues when necessary.
The representative maintains proactive communication with employees, providing timely status updates until issues are resolved. They work collaboratively with other teams within the People Center and operations to enhance the employee experience. Utilizing standardized scripts, reference materials, FAQs, HR policies, and process documentation, they either resolve inquiries directly or escalate them to the appropriate team. Additionally, they contribute to ongoing improvements in HR inquiry handling and transaction management.
This role also oversees employee transactions in the HRIS system, including but not limited to onboarding, position changes, and terminations. Additional responsibilities include performing routine HR tasks such as document scanning, printing, and mail sorting.
Success in this role requires strong attention to detail, excellent customer service skills, and the ability to manage sensitive information.
Responsibilities:
People Transaction Processing – Verify, process, and input confidential employee data into the HRIS system, including onboarding, position changes, terminations, background check, ensuring accuracy and compliance with company policies.
Employee & Manager Support – Respond to routine and semi-routine inquiries from employees and managers regarding HR services, providing guidance and ensuring timely resolution. Triage inquiries to other PC teams when appropriate.
HR Document Management – Handle document scanning, printing, mail sorting, and maintaining accurate HR records.
Status Tracking & Communication – Maintain proactive contact with employees and managers to provide status updates and ensure awareness until resolution.
Collaboration & Coordination – Partner with HR teams and operations to ensure seamless HR processes and issue resolution.
Job Requirements:
High school diploma or equivalent
2-3 years of experience in HR, shared services, customer service, or administrative support roles.
Familiarity with HRIS systems
Bilingual in Spanish or Mandarin Chinese
Preferred Requirements:
Familiarity with UKG
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
Essential Function:
Develops and maintains collaborative relationships with business partners, compliance and other teams within PC.
Ability to multi-task and prioritize
Ability to function well in a high-paced and at times stressful environment.
Able to handle company and employee confidential information
Effective Oral and written communication skills
Ability to deal with dissatisfied customers. Work under minimal direction while following standard policies and procedures.
Excellent time management and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.
Applicants must be 18 years or older.