Job Description
JOB SUMMARY -
The Customer Service Representative’s (CSR III) primary purpose is to analyze customer account claims, determine benefits due, and make adjustments to complex program claims. The CSR III is responsible for coordinating investigative efforts, thoroughly reviewing all relevant claims, and negotiating settlement of claims up to the designated authority level or seeking approval for additional compensation.
The CSR III will respond to inbound calls, place outbound calls, and analyze suspicious activity on accounts/customer account claims to identify potential fraudulent activity and or refunds due, CSR III will also be responsible for normal inbound/outbound call handing and other day to day customer service responsibilities.
The CSR III is responsible for receiving and properly handling customer/financial institution calls related to fraud and/or suspicious activity.
ESSENTIAL DUTIES AND RESPONSIBILITIES -
COMPETENCIES -
The Customer Service Representative III must have excellent communication and interpersonal skills to work effectively and collaboratively. The ability to remain organized and flexible while multi-tasking and prioritizing is a requirement. The CSR III will work proactively while exercising sound judgement in a results-driven environment.
MINIMUM EDUCATION AND/OR EXPERIENCE -
SKILLS & KNOWLEDGE -
MATHEMATICAL SKILLS -
Ability to add/subtract/divide/multiply well
PROBLEM SOLVING/REASONING ABILITY -
COMPUTER SKILLS -
Proficient in MS Office Suite and Google programs
CERTIFICATES, LICENSES, REGISTRATIONS -
Not Applicable
Company Description
People Connect Customer Care is a leader in providing customer support and business for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. In our San Diego office, we provide our services through multiple communication channels encompassing phone, e-mail and social media.