Job Description

As one of the world’s top MSP providers, PeopleScout is dedicated to encouraging collaboration, ownership and growth in all our employees, no matter where they are located. PeopleScout’s teams are distinctive and unique, and with so many diverse personalities and differing contributions, PeopleScout is proud to provide all employees with a common thread of positivity and achievement. Discover your potential, learn from the best and be part of an authentic, confident culture when you work with PeopleScout.

PeopleScout is renowned leader in the MSP industry. We are always looking for innovative and dedicated talent to join our team because, like our clients, we know that our success depends on the strength and expertise of our people.

PeopleScout employs thousands of people across the globe in a wide variety of disciplines. We are looking for passionate, energetic people to help further our success in the global market.

POSITION SUMMARY:

The MSP Program Consultant contributes to revenues, profit, client strategy and client retention.  He or she will support strategy, operational initiatives and growth as defined by their leaders. Reporting to the Program Manager and serving as a member of the operations team of PeopleScout, the Program Manager will provide operations support to the MSP division.  This role is responsible to support the PeopleScout strategic business plan targets for both sales growth and segment profit contribution. dThis position serves in collaboration with other divisions across the organization. In addition, this position requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the Program Consultant, MSP must be sensitive to corporate needs, employee goodwill, and the public image. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• CLIENT DELIVERY

  • Ensure that all customers derive maximum value from their relationship with PeopleScout.
  • Dedicated to supporting the expectations and requirements of internal and external customers.
  • Gets first-hand customer information and uses it for improvements in products and services.
  • Escalate to leadership and work with others to ensure that when disruptions/issues occur in service delivery these situations are resolved quickly to win repeat business.
  • Support revenue growth objectives for a strategic portfolio of accounts by handling client needs to ensure satisfaction and retention. 
  • Expected to meet or exceed client satisfaction expectations and SLA’s.
  • Conducts periodic status checks with customers and team to assess progress against the plan

• OPERATIONAL PROCESSES

  • Intake call with the manager to qualify the request (mostly for IT and professional)
  • Supplier/manager call for questions from the supplier
  • Shortlisting of the top 5 candidates (mostly for IT and professional)
  • Follow-up for resume feedback
  • Interview follow up with the manage
  • Requalification of the request when needed based on feedback from the suppliers or a change in the requirements
  • Supplier sourcing calls
  • Provide weekly end date report
  • Must monitor invoicing and aging on a weekly basis
  • Support LI managers through selection, hiring and assignment process
  • Being a business advisor for req fulfillment
  • Identify, recommend and implement changes to improve revenueFacilitate change through new initiatives, processes, expectations, etc.
  • Hands on involvement with the design, delivery, coordination, and implementation of initiatives and best practices.
  • Understands and is highly competent in data analytics and using that data to tell an impactful story.
  • Manages tactical relations with Suppliers; acts as a liaison between the customer’s and supplier’s senior management
  • Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
  • Contributes to weekly and monthly status reports to Peoplescout and customer senior management on all program activities and issues
  • Assist in implementation of the Workforce Management Solution at new customer engagements
  • Support business delivery of QBR’s monthly dashboards
  • Contributes to supplier and account manuals are completed and maintained throughout the relationship
  • Attend weekly team calls with customer and team with an agenda that has action items
  • Contribute to weekly/bi-weekly client sponsor calls
  • Contribute to all SOP's are completed and manage posting them to shared drives

• PLANNING

  • Contribute to development and formulation of long and short-range planning, policies, programs and objectives with the leadership team. 
  • Search for opportunities to be creative, improve and grow the business.
  • Work in partnership with other TrueBlue brands to achieve and/or maintain dominant positions where applicable.
  • Partners with leader and allocates job responsibilities, ensures training of new resources
  • Supports Implementation for program staffing, operational processes and resource training the (responsible for being on every call while implementation process is being conducted to ensure a successful implementation is completed).

• LEADERSHIP

  • Acts with the best interests and perspectives of the total enterprise in mind; avoids narrow business unit, functional or team interests in favor of doing the right thing for the enterprise
  • Sets personal example for expectation of others.  Spends time and energy making certain that people adhere to the principles and standards agreed upon.   Follows through on promises and commitments.
  • Encourage a culture of creativity and continued organizational learning.

• KEY METRICS

  • Support Revenue and Profit growth
  • Customer Retention
  • Identify, implement and measure key performance metrics of client delivery teams.

ESSENTIAL VALUES

BE OPTIMISTIC - We believe there is a solution to every problem. We are innovative, discovering new ways to get results.

BE PASSIONATE - We are committed to doing good, and will go above and beyond.

BE ACCOUNTABLE – We empower our people to take personal responsibility and have an impact.

BE RESPECTFUL - We listen and learn from each other, and embrace our diverse views and experiences.

BE TRUE – We are true to who we are and what our customers need.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

• Absolute and uncompromising integrity with the ability to instill trust, honesty, fairness, credibility and a sense of purpose throughout the company.
• 1+ years of experience in MSP.
• Minimum 1 years of experience in a team role.
• Understanding of P&L management.
• Demonstrated high level of energy, initiative, internal motivation and an ability to work collaboratively across all levels of the organization.
• Willingness to serve on various cross-functional teams that address operational and cultural change opportunities available throughout the organization.
• Ability to make well planned, clear and concise communications and to uphold the necessary supporting actions through to completion of action plans.

JOIN OUR TALENT COMMUNITY

PeopleScout is an equal opportunity employer, strengthened by the diversity of our workforce.

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Veteran hiring efforts are core to our mission at PeopleScout, and we are proud to have placed more U.S. Military veterans in full-time employment than any other recruitment firm in the world.

Company Description

PeopleScout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PeopleScout complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation, and training. PeoleScout expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PeopleScout's employees to perform their expected job duties is not tolerated.