Job Description

Peoplelink Staffing has partnered with one of the WORLD’S LEADING GLOBAL LOGISTICS PROVIDERS – supporting industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. We are in search of a dynamic Customer Service Rep to help support their North Houston (77032) warehouse.

The Customer Service Rep is responsible for providing and maintaining effective customer service and satisfaction, providing information to resolve customer shipment related issues, interacting with management and warehouse personnel to establish service criteria and meet customer requirements.

CUSTOMER SERVICE REP SUMMARY:

• 1st shift
• $20-$21/hr
• Temp to HIRE
• Salary increased once hired in
• After hired in, additional increases at 6 mo. and 1 yr.
• Opportunity for growth and advancement

CUSTOMER SERVICE REP DUTIES:

• Assist customers with requests and requirements pertaining to pick up and deliveries, tracking shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy
• Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests

CUSTOMER SERVICE REP QUALIFICATIONS:

• Proficient with Windows OS, Word, and MS Office Suite
• Proficient with Excel (basic formulas and charts)
• Solid interpersonal and analytical skills
• 1-4 years of related experience
• Bachelor’s degree or equivalent work experience preferred

WHY PEOPLELINK?

• Medical, Dental, Vision & Life insurance available
• Direct Deposit Programs
• Referral Bonus Program
• Weekly Pay

Trade Management, a division of Peoplelink Group, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority

Company Description

Peoplelink Staffing Solutions, a leader in the staffing industry for the past 35 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority.