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Regional Hotel Operational Lead

Peppertree Hospitality Group

Regional Hotel Operational Lead

Spokane, WA
Full Time
Paid
  • Responsibilities

    Regional Hotel Operational Lead (PNW)Must be able and willing to travel (50% travel). Will be based out of Best Western Plus Peppertree Spokane Airport hotel and will travel to Omak WA, Nampa ID, and Bend OR. Job Summary:

    Works closely with Operational Manager overseeing hotel operations for four hotels located in Idaho, Washington, and Oregon, including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

    Job Duties:

    Manages all aspects of the hotel in the absence of the General Manager.

    Help train employees and new company policies

    Fill in hotel shifts when needed.

    Monitors safety conditions and employees’ adherence to safety procedures. Updatesemergency plans and procedures and assures that effective training for these programs isconducted in all departments.

    Receive, investigate, and acts upon complaints from guests and employees.

    Assures that the hotel’s preventive maintenance and energy management programs are in use.

    Participates in on-going facility inspections throughout the hotel to assure that cleanliness,safety, and other standards are consistently.

    Performs other duties as assigned.