Job Description

Research and answer Student Account inquiries and pursue collection of past due accounts and delinquent balances through direct contact with students by letter, telephone, email and skip tracing. Negotiate with students in establishing payment plans to bring account current and/or awarding payment plans. Offer hardship options in accordance with department guidelines.

Principal Duties & Responsibilities:

(* Essential functions)

• Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters

• Serves as primary customer service contact via phone and/or written inquiries from such sources as students, funding agencies or parents; provides appropriate information to each in accordance with University and Federal guidelines; contacts other departments on students' behalf and directs students to those departments, when necessary; resolves related problems and coordinates problem-solving with Financial Aid Department.

• Assist students in computing budgets for installment plans while implementing appropriate collections processes.

• Promotes students' use of direct debit option

• Stay up-to-date on outstanding balances and follow up as necessary with collection communications for all outstanding accounts

• Prepares regular and special statements and other communications to students

• Collaborate with Student Finance to process all student transactions in a timely manner according to federal, state, and company policies.

• Performs miscellaneous job-related duties, as assigned

Preferred Experience

• Previous experience with accounts receivable preferred - especially within a higher Education environment

• Demonstrated experience managing student accounts.

• Mathematical skills

• Ability to work Saturdays and extended hours, if necessary

Required Experience

• High School diploma or its equivalent required; Bachelor’s degree preferred.

• 1-2 years of relevant experience

• Knowledge in Microsoft Office Suite

• Excellent customer service orientation; able to deal with challenging situations in a calm and positive manner

• Ability to communicate effectively -- orally, by phone, in person, and in writing.

• Knowledge, Skills and Abilities, Competencies

• Strong orientation towards high-volume, fast paced, time sensitive business operations

• Ability to foster a cooperative work environment.

• Ability and willingness to adapt to and acquire new software applications and technical skills

• Attention to detail and accuracy and ability to follow through

• Strong communication, interpersonal, problem solving and excellent analytical skills

• Excellent organizational skills with particular ability to multitask and prioritize work

• Willingness to learn applicable Department of Education Title IV Regulations.

• Ability to use independent judgment and to manage and impart information to a range of clientele

• A commitment to a student-centered environment

• Ability to work independently and as a part of a collaborative team

• Demonstrate initiative and a positive, helpful attitude

• High ethical standards