Job Description
A BIT ABOUT THE ROLE…
The Transportation and e-Commerce Operations Manager will oversee and own two critical areas in our Operations function at Perfect Snacks – Transportation and e-Commerce Operations. The Initial focus will be to deliver day-to-day requirements and KPIs while building out strategy, process and capabilities that deliver operational excellence. The Longer-range focus will be to ensure scalability as the business continues rapid growth, to ensure ongoing best-in-class customer service and to secure meaningful cost savings.
JOB DUTIES AND RESPONSIBILITIES…
e-Commerce Operations
- Manage e-Commerce channel operations, including inventory planning, value added services, forecasting, promotion planning as well as operations including fulfilment, returns, customer service via 3PL provider
- Serve as primary day-to-day contact with fulfillment partners and troubleshoot fulfillment issues with appropriate urgency
- Partner with commercial leaders on promotional strategies, assortment, and inventory planning for the channel
- Track e-Commerce order fulfillment and optimize flow to maximize revenues and ensure customer satisfaction
- Collaborate with Operations team to coordinate all logistical aspects and effectively manage inventories and order pipeline across product portfolio
- Oversee demand/supply planning for e-Commerce in collaboration with Supply Chain.
- Define metrics, methodologies and dashboards to track and analyze e-Commerce business in alignment with company revenue and profitability goals
- Drives accountability for results and identifies actions and strategic decisions that deliver improvements in site Key Performance Indicators (KPIs)
- Work cross functionally with employees across different functions including Quality, NPD, Marketing and Finance to support new product and platform launches
Transportation
- Lead transportation function to optimize on-time delivery while minimizing costs, developing RFP for new carrier partners as necessary
- Create multi-year roadmap to align transportation capabilities with future business requirements
- Optimize methodologies and dashboards to track and analyze Transportation activities.
- Accountable for helping set and deliver financial targets relating to freight costs
- Develops and executes strategies to minimize inventory write-downs related to over/short/damage
- Develop systems and tools to enable efficient scalability for future shipment growth
- Responsible to provide transportation network with accurate forecasts based on priorities and emerging business needs. Negotiates prioritization and non-standard delivery needs when necessary to support business
- Facilitate best in class Customer Experience through exceptional partnerships within a network of transportation services
- Monitor, manage and report KPI's (cost and service), ensuring clear processes and understood expectations
- Manage the freight spend budget, implementation of transportation cost reduction strategies,
- and established cost targets
- Manage the process for carrier score carding and set targets for KPIs
- Understand transportation industry specific landscapes and trends and effectively
- communicate industry shifts
- Accepts responsibility for the organizational goals by taking ownership of new and different
- duties and identifying new opportunities within the Operations department
Working Conditions:
Position will be based in San Diego area. Travel requirements will vary as business needs
change but should typically fall in the 10% - 15% range.