Performance & Enrollment Sales - Member Services Manager

D1 Training - Prosper

Performance & Enrollment Sales - Member Services Manager

Prosper, TX
Part Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Flexible schedule

    Opportunity for advancement

    D1 Training Prosper | Prosper, TX

    About D1 Prosper

    D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.

    We are building a high-energy, high-accountability culture centered around:

    Athlete development

    Parent communication

    Performance tracking

    Elite customer experience

    Strong community presence

    This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

    Position Overview

    The Performance & Enrollment Lead is responsible for:

    Converting leads into memberships

    Conducting athlete/parent consultations

    Managing follow-up and communication

    Supporting member retention and experience

    Helping drive overall revenue growth inside the facility

    This is a relationship-driven sales and operations role inside a performance training environment.

    You will work directly with:

    Parents

    Student-athletes

    Adult members

    Coaches

    Local community relationships

    Key Responsibilities

    Enrollment & Sales

    Conduct athlete and parent consultations alongside coaches

    Guide prospects through assessments and recommended training paths

    Follow up on leads, no-shows, and expired members

    Help drive PT, semi-private, and membership conversions

    Maintain high conversion standards and pipeline organization

    Execute phone, text, email, and in-person follow-up

    Member Services

    Deliver high-level customer service and communication

    Help maintain a positive member experience from onboarding through retention

    Support member check-ins, account management, and scheduling

    Assist with retention conversations and roster management

    Coordinate parent communication and athlete milestone tracking

    Facility & Culture

    Support a high-energy, team-first environment

    Maintain professionalism and urgency during peak hours

    Work closely with coaches and leadership

    Represent the D1 Prosper brand in a positive and professional way

    Ideal Candidate

    We are looking for someone who:

    Has strong people and communication skills

    Is confident in consultative sales

    Can build trust quickly with parents and athletes

    Thrives in fast-paced environments

    Is organized and detail-oriented

    Has follow-through and accountability

    Brings positive energy and professionalism daily

    Preferred Background

    Experience in one or more of the following is preferred:

    Performance training

    Membership sales

    Hospitality or customer service

    Youth sports

    High-ticket or consultative sales

    CRM or lead management systems

    Compensation Structure

    Compensation may include:

    Base pay +

    Commission

    Performance bonuses tied to KPIs

    Growth opportunities within the organization

    Key Performance Indicators (KPIs)

    Lead response time

    Consult-to-close conversion rate

    Monthly EFT growth

    PT / semi-private conversion

    Retention and member engagement

    Follow-up consistency and pipeline management

    Schedule Expectations

    This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

    Peak operating hours are typically:

    11:00AM– 7:00 PM weekdays (some Saturdays 9-12)

    What Success Looks Like

    Success in this role means:

    Strong lead conversion

    High member satisfaction

    Consistent follow-up

    Positive parent relationships

    Revenue growth

    Ownership mentality inside the facility

    If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, we’d love to connect.

    Apply today to learn more about the opportunity at D1 Training Prosper.