Job Description
OVERVIEW:
The Media Manager (MM), Shopper Marketing is responsible for leading the success of clients’ online marketing programs by providing thought leadership on campaign strategies and optimization, and building strong relationships and establishing clear lines of communication with clients, partners, and internal staff members. The MM, Shopper Marketing is analytical and uses problem-solving capabilities to assure flawless program execution to meet and exceed stated objectives.
ROLE OBJECTIVES:
ACCOUNT MANAGEMENT
- Assumes accountability and ownership of retail program successes and failures for several client accounts
- Monitors and reports program financials, budgets, and fees to senior management
- Interfaces with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients
- Keeps management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business
PROGRAM MANAGEMENT
- Directs and manages the daily work flow of all client programs, including initiation and management of projects across departments
- Reviews client deliverables for quality and ensures that recommendations and work product are sound and viable
- Creates and executes digital account strategies and plans for each client
- Understands multi-channel optimization best practices and articulates knowledge and client deliverables effectively
- Lead day to day communication with 3rd party vendors
- Provides excellent communication via phone, emails and direct contact
- Effectively creates and delivers client presentations
- Provides thought leadership to clients
- Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs
- Manages budgeting, forecasting, billing and invoicing
- Meets specified deadlines
TEAM LEADERSHIP & DEVELOPMENT
- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
- Adopts stated account management standards and program management best practices
- Assists in training, mentoring, and developing team members
- Reverse mentoring with another colleague of a different channel expertise
PROCESS IMPROVEMENT
- Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group
- Assists in documentation and implementation of the “Shopper Media Playbook”