Job Description

We are seeking a Customer Support to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Answer incoming chats, return customer requests for calls, and respond to customer email.

• Assist customers with inquiries, providing accurate & timely responses.

• Research customer issues and document findings.

• Perform basic and advanced troubleshooting to resolve customer issues.

• Document new feature requests and champion their implementation.

• Participate in quality assurance testing.

• Additional responsibilities, duties, and projects as assigned

​QUALIFICATIONS:

• Proficient to Microsoft Windows (Desktop/Server) operating systems and Microsoft Office products.

• Microsoft Windows Server series management skill is plus.

• Broad IT knowledge of printer, networking devices, computer hardware is required.

• Outstanding written and verbal communication skills. Can efficiently and effectively deliver succinct, direct assistance

to customers on a wide range of topics.

• Understands client needs, identifies root causes of problems, and develops and implements creative and pragmatic

solutions.

• Excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks

simultaneously.

• Ability to cope with multiple deadlines, and working under pressure.

• Ability to work effectively and cooperatively with fellow co-workers.

• Ability to multitask.

• Meticulous attention to detail.

• Creative problem solving skills.

• Ability to learn and adapt to new processes and procedures.

• Experience with QuickBooks, QuickBooks Online is a plus.

• Excellent interpersonal skills and a team player attitude.

• Bachelor’s degree preferred, but not required.

Company Description

Personable Inc. is a privately held company, with headquarters in Fountain Valley, California. Personable is dedicated to enable business professionals by automating the workflow of documents and manual work with proven technology in the digital age.