Job Description
Client Relations Coordinator – REMOTE/WFH
Our client is currently seeking individuals to join their client relations team.
About Our Client:
Our client is an internationally recognized, member’s only organization of professional women. They provide an array of services to our members including professional networking, personal branding, coaching & training, online media, business opportunities, and career/business development services.
It's their goal to provide superior customer service to ALL of our current members, as well as perspective entrants into our organizations. Enter the role of the Client Relations Coordinator....
Job Description
The Client Relations Coordinator will be responsible for:
Providing a consistent and high level of service to new applicants
Contacting new applicants and prospective clients
Speaking to candidates in order to review the information they provided as part of their application
Conducting a qualifying interview that delves into their professional background and accomplishments in order to make sure they are eligible for our organization
Cultivating a relationship with candidates by building rapport and trust
Presenting program options to newly accepted candidates as well as extending (and explaining) product and service offering
Managing client relationships by continually following up with members to learn more about recent activities and achievements
Requirements
Each day the Client Relations Coordinator will speak to a plethora of diverse professionals. Therefore, it's imperative that the candidate is patient, motivated, well spoken, and has good diction. It's also important that the candidate is educated and able to speak intelligently on wide variety of topics. Additionally, the candidate must have the following qualifications:
· Minimum 3 years of professional experience
Candidates that have a background in the following industries or job functions are preferred: Sales, Customer Service, Business Development, Client Relations
Must be fluent in English
Superior communication skills are necessary
Must be able to use and navigate a CRM system to help manage client relations (we will train you on this)
Previous use of any CRM software is a huge plus
Desire to work hard and succeed
Be outgoing and engaging as to build rapport and a rock solid relationship with clients
Basic technological skills - must be able to use the Internet for basic job functions
Basic proficiency in MS word is expected as well
Being able to type efficiently is an important preferred skill
Preferred:
Prior sales experience, especially scripted inside phone sales
Candidates with a degree of higher education from an accredited institution
Familiarity with lead management or CRM systems is a huge plus
Candidates who have good diction and enunciation
As a work from home Client Relations Coordinator, you will need the following equipment in order to be eligible for the position:
Laptop/desktop computer running Windows 10 or Mac OS 10.13 or newer
High speed internet (wired or WiFi) with at least 10mbs up/down – no hotspots. Only broadband internet, mobile internet does not meet the requirements
A USB headset with over the mouth microphone
A quiet, dedicated area to work in your home or office
Why Apply?
For starters, our client is an up and coming company. Their team is rapidly growing, so there is plenty of room for advancement.
Furthermore, as a Client Relations Coordinator you'll be afforded the opportunity to interact and connect with some of the most interesting professionals in the world on a daily basis. Each day brings something new, and a wealth of interesting conversations.
Also, as a Client Relations Coordinator, you’ll also have the luxury of working from your own home!
Compensation & Benefits
A competitive base salary - this is commensurate with your skill set and previous experience.
Lucrative daily, weekly, & monthly bonuses, commissions, and incentives for hitting certain targets.
Personal paid time off; vacation days, sick days
Office is closed for all major national holidays
9:00am - 6:00pm EST working hours with a one hour lunch
Paid training with our support staff
If you think you're a good fit for this position, we encourage you to apply right away! Please attach a copy of your resume so that we may review your information and potentially contact you for an interview.