Position: PAS Supervisor
Reports to: Front Office Manager
Revised: 02/06/2025
must be CNA certified OR LVN/LPN)
Hoping Hearts Home Care Personal Assistance Services
Job Descriptions
Job Summary:
As a PAS Supervisor at Hoping Hearts Home Care, you play a vital leadership role in promoting
communication and collaboration among owners, staff, caregivers, and the community. You are
responsible for coordinating caregiver operations, managing administrative functions, and ensuring
the delivery of high-quality, client-centered care. This role supports the agency’s strategic,
operational, and financial goals while fostering a positive and compliant home care environment.
Key Responsibilities:
Care Coordination & Supervision
Coordinate services, schedule client visits, and supervise field staff.
Conduct initial home care visits, re-evaluate client progress, and notify physicians of any
changes in condition.
Monitor and oversee all client care and ensure documentation is completed in a timely and
accurate manner.
Maintain organized and confidential client records per agency policies and regulatory standards.
Fill in during staff shortages to maintain continuity of care.
Leadership & Team Collaboration
Foster strong teamwork among caregivers, administrative staff, and leadership.
Organize monthly caregiver meetings to share updates, gather feedback, and address concerns.
Distribute and analyze quarterly caregiver surveys to identify areas for improvement.
Facilitate onboarding and training of new caregivers, ensuring they understand company
policies and expectations.
Answer work-related calls promptly to support staff, clients, and families.
Administrative & Compliance Oversight
Conduct regular audits of client files for accuracy and regulatory compliance.
Manage hospitalization and discharge records to ensure proper documentation.
Assist in filing and tracking incident reports and other required documentation.
Follow and enforce infection control procedures in both office and field settings.
Participate in the on-call rotation and support the agency’s quality improvement initiatives.
Ensure public information, communications, and materials are accurate and aligned with agency
standards.
Monitor personnel availability and qualifications in line with care plan requirements.
Program Development & Performance Improvement
Develop and implement department activities such as workshops, caregiver education, and
community outreach.
Create and revise care-focused policies in coordination with Owners/Officers and care staff.
Support performance improvement priorities and ensure best practices in client care.
Monitor outcomes to ensure care delivery aligns with client needs and agency standards.
Qualifications and Requirements
Education & Experience (Must meet one of the following):
High school diploma or GED with one year of experience caring for individuals with functional
disabilities; or
Completion of two years of full-time study at an accredited college/university in a health-related
field; or
Licensure as a physician, registered nurse (RN), social worker, therapist, or nursing home
administrator with at least one year of management or supervisory experience in a health-
related setting.
Additional Requirements:
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficient in administrative duties, documentation, and client recordkeeping.
Ability to lead a team and foster a collaborative work environment.
Completion of a minimum of 12 clock hours of continuing education per year in relevant
subjects.
Work Conditions
Office and field-based role with regular client visits in Austin and surrounding counties.
Participation in after-hours on-call rotation.
Occasional attendance at conferences, workshops, and training events.
Additional Notes:
This job description outlines the key responsibilities of the PAS Supervisor role but is not exhaustive. Duties may evolve based on company needs. Employees are expected to perform all assigned tasks professionally and ethically.
Hoping Hearts Home Care Personal Assistance Services
Job Descriptions
Position: PAS Supervisor Con’t Part 2
Hoping Hearts Home Care Personal Assistance Services