Job Title: Law Firm Administrator (Personal Injury)

Position Summary

The Law Firm Administrator oversees the daily business operations of a personal injury law firm, ensuring efficient workflows, strong financial controls, and compliance with legal and ethical standards. This role partners closely with attorneys to manage staff, finances, systems, and office operations so attorneys can focus on client advocacy.

Key Responsibilities

Firm Operations & Administration

Oversee day-to-day office operations and ensure smooth workflow across departments

Develop, document, and improve administrative policies and procedures

Manage office vendors, leases, supplies, and facilities

Oversee technology systems, case management software, and data security practices

Financial Management

Manage firm budget, expenses, and cash flow

Oversee billing, trust accounting (IOLTA), and expense reimbursement processes

Coordinate with outside accounting and payroll providers

Monitor contingency fee tracking and case-related costs

Prepare financial reports for firm leadership

Human Resources & Staffing

Manage hiring, onboarding, training, and performance management of staff

Oversee payroll, benefits administration, and timekeeping

Ensure compliance with employment laws and firm policies

Handle employee relations and disciplinary matters as needed

Personal Injury Case Support Oversight

Ensure administrative systems support PI workflows (intake, medical records, liens, settlements)

Oversee client intake processes and quality control

Monitor case status reporting and administrative deadlines

Support settlement processing and disbursement procedures

Compliance & Risk Management

Ensure compliance with state bar rules, trust accounting requirements, and confidentiality standards

Maintain records for audits and regulatory inquiries

Implement risk management and data protection best practices

Leadership & Strategy

Act as a strategic partner to firm leadership

Provide operational insights and recommendations for growth and efficiency

Support expansion initiatives, staffing plans, and process improvements

First point of contact for all potential client calls to ensure potential clients are converting to signed cases, and the firm is achieving new case quotas

Identify and retain viable lead source companies

Expected to act as a business development specialist to ensure new cases are generated in line with sales goals

Oversee all aspects of the sales, marketing and operations

Expected to be "on call" after hours and weekends for after hours PC calls

Required Qualifications

5+ years of law firm administration or legal operations experience (personal injury required)

Strong knowledge of contingency fee practices and trust accounting

Experience managing staff and office operations

Proficiency with legal practice management and accounting software

Strong organizational, leadership, and communication skills

Strong sales and marketing skills

Preferred Qualifications

Experience in a personal injury plaintiff-side law firm

Knowledge of medical billing, liens, and settlement disbursement processes

Bachelor’s degree in business administration, management, or related field

HR or financial management certification

Compensation & Benefits

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development opportunities