Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Overview
We are seeking a sharp, driven, and client-focused Personal Injury Sales Coordinator to manage and convert inbound leads into retained clients. This role is the first impression of the firm and plays a critical role in revenue generation.
This is not a passive intake role—this is a sales-driven position responsible for guiding potential clients through the decision-making process with confidence, urgency, and professionalism.
You must be comfortable handling high call volume, building trust quickly, and closing high-value cases.
Key Responsibilities
Client Intake & Conversion
Handle all incoming calls, web inquiries, and referrals with urgency
Conduct initial case screenings (auto, trucking, rideshare, premises liability, wrongful death, etc.)
Identify viable, high-value cases and escalate appropriately
Clearly communicate the firm’s value and secure signed retainers
Follow up aggressively on all unconverted leads
Sales Performance
Meet and exceed monthly conversion and retention goals
Track lead sources, conversion rates, and pipeline activity
Maintain consistent follow-up cadence (calls, texts, emails)
Overcome objections and guide clients to confident decisions
Client Experience
Deliver a high-touch, professional, and reassuring experience
Educate potential clients on the process without giving legal advice
Ensure all client information is accurately captured and documented
Systems & Coordination
Input and manage all leads in CRM (e.g., CasePeer or similar)
Coordinate with attorneys and case managers for case onboarding
Ensure all required documents are obtained and properly uploaded
Maintain organized and accurate records at all times
Qualifications
Required
2+ years in Georgia Personal Injury REQUIRED (legal or high-ticket sales preferred)
Proven ability to close deals and meet performance targets
Strong communication skills (phone, text, email)
Ability to build trust quickly and control conversations
Highly organized with strong attention to detail
Ability to thrive in a fast-paced, high-pressure environment
Preferred
Familiarity with CRM systems (CasePeer, Filevine, etc.)
Understanding of personal injury case types and terminology
Key Traits for Success
Confident communicator who can lead conversations
Results-driven with a strong sense of urgency
Resilient—doesn’t get discouraged by rejection
Emotionally intelligent and able to connect with injured clients
Detail-oriented without losing sight of the bigger picture
Compensation & Structure
Base salary + performance-based bonuses tied to signed cases
Opportunity for significant earning potential based on results
Why Join Us
High-volume, high-value case environment
Strong brand presence in the Atlanta market
Direct impact on firm growth and revenue
Clear expectations, accountability, and opportunity to excel
Performance Metrics
Lead-to-sign conversion rate
Response time to new inquiries
Follow-up consistency
Monthly retained case volume
Quality of client onboarding
Non-Negotiables
Professionalism in all client interactions
Immediate responsiveness to new leads
Accuracy in documentation and communication
Accountability for results