Join a Team That’s Built Different At RPR Insurance, we’re not just processing policies — we’re helping people Live Protected. We’re a fast-growing, relationship-driven independent agency built on collaboration, accountability, and a shared commitment to doing meaningful work for clients and each other. We’re looking for a Support Account Manager who thrives behind the scenes, takes pride in execution, and enjoys being a critical part of a high-performing team. This role is a remote or hybrid position and ideal for someone who is detail-oriented, service-minded, and ready to grow within a dynamic agency environment. If you enjoy supporting others, solving problems, and ensuring nothing falls through the cracks — we want to talk with you. Responsibilities: As a Support Account Manager, you’ll partner closely with our Account Managers to deliver a seamless client experience. You’ll play a key role in keeping workflows moving, supporting client needs, and ensuring operational excellence throughout the policy lifecycle. Day-to-Day Responsibilities • Assist Account Managers with quoting and building coverage options with carriers • Manage the execution of changes in carrier placement by handling the cancellation and issuing of remarkets and new lines of coverage • Assist Insureds with policy changes, endorsements, and related questions with empathy and urgency • Remain current on carrier coverages, processes, and billing changes • Build long-term client relationships through consultative conversations and responsiveness • Communicate with carriers and Insureds to ensure timely completion of underwriting requests • Ensure accuracy and documentation within agency systems • Work closely with Account Managers to ensure a smooth and consistent client experience • Help maintain workflow efficiency and high service standards across the team Qualifications: • 1+ years’ experience in an Independent Agency (IA channel), Personal Lines • Deep knowledge of carriers, coverage forms, and quoting/billing procedures • Active P&C License • Proficiency in the agency's management system, AMS360, and Microsoft Office • Exceptional communication, organization,, and follow-through • A genuine care for people and attention to detail — you enjoy Championing Relationships and Getting It Done right • Experience working with insureds in the State of TN Compensation: $24 - $27 hourly

• As a Support Account Manager, you’ll partner closely with our Account Managers to deliver a seamless client experience. You’ll play a key role in keeping workflows moving, supporting client needs, and ensuring operational excellence throughout the policy lifecycle.Day-to-Day Responsibilities • Assist Account Managers with quoting and building coverage options with carriers • Manage the execution of changes in carrier placement by handling the cancellation and issuing of remarkets and new lines of coverage • Assist Insureds with policy changes, endorsements, and related questions with empathy and urgency • Remain current on carrier coverages, processes, and billing changes • Build long-term client relationships through consultative conversations and responsiveness • Communicate with carriers and Insureds to ensure timely completion of underwriting requests • Ensure accuracy and documentation within agency systems • Work closely with Account Managers to ensure a smooth and consistent client experience • Help maintain workflow efficiency and high service standards across the team